Question about Pilot Custom 823

[Wrathen]

So I got a Smoke version of the Pilot Custom 823 .... BUT I'm not sure what to do. The feed and nib dont seem to seat all the way in... maybe.

http://i.imgur.com/7rW5Yrg.jpg

Here is a photo I took (sorry only phone quality), as you can see the scroll work doesnt go all the way down and there is a gap. I have searched Google and looked at alot of nib photos of 823's and the scroll work always seems to be right at the base of the grip section. The nib and feed also "spin" completely around int he grip section. I kind of expected something like on my TWSBI vac700 where it has a little "notch" for the nib & a "post" that slides into a cutout in the feed, this 823 has neither. The pen does work just fine, wetness and everything seems good and the nib & feed line up together like I think they should.

Anyone have any thoughts?

Thanks in advance.

[earthdawn]

OK, to be sure I was right in what ill tell you I checked mine as I have the same pen.

The inside of the section has no notch and the nib/feed simply pull straight out.

Dont force anything but try and pull the nib and feed out together. Keep the pun upright if it has ink in it. You can then look to be sure nothing is in the way or blocking it. If all looks good then slide the nib and feed back in together nice and easy. You can see in the pic below about where they need to line up to each other to be inserted correctly.

The other pic shows how far in my nib goes.

Post back how you make out or if you have anymore questions.

[Wrathen]

OK, to be sure I was right in what ill tell you I checked mine as I have the same pen.

The inside of the section has no notch and the nib/feed simply pull straight out.

Dont force anything but try and pull the nib and feed out together. Keep the pun upright if it has ink in it. You can then look to be sure nothing is in the way or blocking it. If all looks good then slide the nib and feed back in together nice and easy. You can see in the pic below about where they need to line up to each other to be inserted correctly.

The other pic shows how far in my nib goes.

Post back how you make out or if you have anymore questions.

Guess I'll try and push the nib/feed in deeper cause my feed is definitely not as set as yours. I took some more photos for reference:

*edit: PS I did email Pilot US and they said if I sent it to them, they would forward it to Pilot Japan, if they found out it was a defect they would warranty it otherwise they would send me an estimate for repairs. BUT not telling how long that would take as a turn around.

http://i.imgur.com/aewbZPZ.jpg

http://i.imgur.com/EMWbXTJ.jpg

[earthdawn]

Are you able to pull the nib and feed?

It pulls straight out pretty easy.... IF it does NOT pull out easily then it may have been jammed in and need a knock out block to remove it.

[Wrathen]

Are you able to pull the nib and feed?

It pulls straight out pretty easy.... IF it does NOT pull out easily then it may have been jammed in and need a knock out block to remove it.

The Nib & Feed pull out VERY easy with little to no effort I dont think they would fall out ... but it takes no effort. I can also hold the nib and feed and rotate the pen both direction with an effortless motion and spin both clockwise and counter clockwise. I'm guess it just needs to be set deeper... but I'm afraid to hurt it :D

[earthdawn]

And you don't see anything blocking it?

Try sticking just the feed in and see how deep it goes.

[mhosea]

I'd expect to find some excess plastic on the feed or feed cup. Also, it could be getting hung up on the front of the grip section on that last little bit of feed that's supposed to go in. Possibly it's a little out-of-tolerance there.

[Wrathen]

Ok took the pen apart again removed the nib & feed and the grip section and inspected everything. No obvious excess pour material or anything thing of that nature. I then used more force and was able to seat the nib and feed a little deeper but not completely down. My guess is that the tolerance is just slightly off on the grip section and its a bit to narrow of a hole. Since the pen writes and I'm in no danger of the nib falling out I'm thinking of just leaving it alone. Here is a picture of how it is now.

http://i.imgur.com/sdIXOFq.jpg

As you can see in this picture below, the feed should be seated deep enough to for the grip section to cover the fin the arrow is pointing to.

http://i.imgur.com/0my791q.jpg

At this point IF i send it to Pilot they will have to send it to Pilot Japan, taking I dont know how long. I'm guessing since I have messed with the Pilot its unlikely they will consider it warranty even though it wasnt my fault. The seller has given me the option to send it back to him but I like the pen and I would have to pay return shipping. SO not sure what I should do... Pen writes fine, smooth and with a wetness I like. The nib is in no danger of falling out it just doesnt look quiet right.... What does everyone think? .... Keep it? Return it? Attempt to warranty it?

[mhosea]

You might have some issues with ink flow with dryer inks if the tail of the feed doesn't reach the end of the tube at the back of the grip section.

I would hope they wouldn't make a fuss over the warranty if the parts don't fit! But that's assuming it's not a gray market item, which I'm guessing it is. If I imported it from Japan, I'd just solve the problem myself. It ain't rocket science, obviously. Just need to figure out where it's binding and file down the feed a little there (and not elsewhere, preferably). If it's OK for you now, you can put off the effort until you feel like it later, if ever.

[earthdawn]

Man I would love to see the pen in person!!!!

Im dying to know whats up with it and where the issue is.

The only thing I can imagine is the tip on the back of the feed is not sitting into the hole where the inks feeds through.

Question: If you insert JUST the feed does it go all the way in like it is suppose to?

[Wrathen]

Man I would love to see the pen in person!!!!

Im dying to know whats up with it and where the issue is.

The only thing I can imagine is the tip on the back of the feed is not sitting into the hole where the inks feeds through.

Question: If you insert JUST the feed does it go all the way in like it is suppose to?

Didn't test that. I'll switch out inks in a day or so and try it and give you an update. I'll so take some photos of the nib and feed and grip section

[Wrathen]

So took the pen apart cleaned it took some photos. Here is one looking through the grip section with no nib and feed, looks clean and round to me


http://uploads.tapatalk-cdn.com/20160213/91827461be90acf90a2b2b5cd1432b3c.jpg

Now for the feed with some backlighting

http://uploads.tapatalk-cdn.com/20160213/82d18ade561a16cc5a41d6a80d93af6b.jpg

And the nib and feed laying out.

http://uploads.tapatalk-cdn.com/20160213/53cc5fe7386c9fd6ec1fdccd4ee639ec.jpg


All in all I can't see any reason that it won't go in deep enough. I tried fitting just the feed in and it doesn't go all the way in alone even with the extra space from no nib. It will fall right out without the extra friction of the nib by the way. I also tired to insert the feed from the barrel side slides right in

http://uploads.tapatalk-cdn.com/20160213/06fb161e728c86be2721cdb1720dd990.jpg

[earthdawn]

Well it is your feed. I don't know why but it obviously is.

I pulled mine just now and everything looks EXACTLY the same. The only thing I can think of is that the hole in the section is just a tiny bit to small.

The feed should just slide right in when alone.

Man that is frustrating.

[mhosea]

I wonder if this is one of those gray market pens assembled from parts that Brian Goulet mentioned.

[Flounder]

Interesting thread! The depth that the nib & feed will seat comfortably seems off by roughly the length of the soft gasket near the end of the feed. I think earthdawn's hypothesis is the one I'd share.

[TAYLORPUPPY]

So took the pen apart cleaned it took some photos. Here is one looking through the grip section with no nib and feed, looks clean and round to me


http://uploads.tapatalk-cdn.com/20160213/91827461be90acf90a2b2b5cd1432b3c.jpg

Now for the feed with some backlighting

http://uploads.tapatalk-cdn.com/20160213/82d18ade561a16cc5a41d6a80d93af6b.jpg

And the nib and feed laying out.

http://uploads.tapatalk-cdn.com/20160213/53cc5fe7386c9fd6ec1fdccd4ee639ec.jpg


All in all I can't see any reason that it won't go in deep enough. I tried fitting just the feed in and it doesn't go all the way in alone even with the extra space from no nib. It will fall right out without the extra friction of the nib by the way. I also tired to insert the feed from the barrel side slides right in

http://uploads.tapatalk-cdn.com/20160213/06fb161e728c86be2721cdb1720dd990.jpg

This is a little troubling. I just pulled my nib and feed out and my feed doesn't have that little clear piece of plastic that yours does.

[DASEFnib]

The "little clear piece of plastic" TAYLOR mentions MIGHT be the problem!!
At first glance I took this to be a type of silicone gasket (like an "o" ring....)....
Upon further investigation....it appears uneven in its circumference....perhaps a scrap of packing material that got stuck there..??
I'm wondering if removing this with something like a #11 X-Acto blade would solve the issue....
Just my $0.02....

Always try to get the dibs...on fountain pens with EF nibs!!

[Flounder]

Taylorpuppy, could your gasket be stuck in the section? It's wierd how they mount it on the feed in the 823, and in the section on the CH92.

[mhosea]

The "little clear piece of plastic" TAYLOR mentions MIGHT be the problem!!
At first glance I took this to be a type of silicone gasket (like an "o" ring....)....
Upon further investigation....it appears uneven in its circumference....perhaps a scrap of packing material that gut stuck there..??
I'm wondering if removing this with something like a #11 X-Acto blade would solve the issue....


I don't think it would hurt! It's not likely to be bonded in any way. Just need to get in there with something to pry it down a little until one can get a fingernail behind it, or so I'd expect.

[Wrathen]

http://uploads.tapatalk-cdn.com/20160308/031931232e86b497b82cc1e59b4c0847.jpg

So finally got the nib seated right

http://uploads.tapatalk-cdn.com/20160308/b4669772a7ebfb1d7399eec16814e377.jpg

I removed this little "o" ring and pen still writes well no change in wetness or anything. I had been meaning to do this but was waiting till the next time I changed ink and cleaned it. My guess is that it wasn't supposed to be there

[myu]

^ That's fascinating. Never saw anything like that before. I wonder if it was some protective packing for the nib that whoever assembled the pen somehow missed taking off.

[Wrathen]

That was my best guess pen worked before I took it off it just made the nib stick out too far it after taking it out T worked fine and never had an issue my guess was it wasn't supposed to be there


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