Cornholio
June 6th, 2017, 03:48 AM
I bought a Platinum Kanazawa-Haku Fountain Pen with 'Changing Autumn Leaves' design and Fine nib from CultPens in the UK last year.
I found the nib to be somewhat temperamental, but wasn't sure if this was because it was faulty or because I'm new to Japanese fine nibs. It would often seem rather scratchy, but could then settle down and be lovely to use.
I did consider sending the pen back to the retailer to be checked, but decided against it.
Recently I managed to let the pen roll off my desk, and now it doesn't write very well at all. I guess that it landed nib-down and has sustained some damage.
I've contacted CultPens to ask if they can provide me with a new nib. They are unable to, and stated that the pen would have to be returned to Japan for assessment and repair. They offered to contact Platinum in order to find out how much this would be likely to cost.
Some weeks have now passed, and I'd given up on hearing anything. However, I've just received a message from CultPens to say that they haven't had a reply from Platinum, even though they have been chasing them.
I've looked on the Platinum website, and they state that I have to contact my retailer for a repair. But my retailer can't get a reply from Platinum. Aargh!
Could anyone please recommend a course of action? I like the pen, and would like to be able to use it again. I had hoped it would be easy to obtain a new nib, but maybe I need to consider a repair?
Any advice greatly appreciated!
http://www.helianthus.me.uk/miscellaneous/IMGP4851.jpg
As an aside, I recently had a problem with a £20 Parker pen. I contacted their customer service team, and having provided them with a photograph of the faulty pen they sent me a replacement. Excellent service. Somewhat disappointed with Platinum at the moment.
I found the nib to be somewhat temperamental, but wasn't sure if this was because it was faulty or because I'm new to Japanese fine nibs. It would often seem rather scratchy, but could then settle down and be lovely to use.
I did consider sending the pen back to the retailer to be checked, but decided against it.
Recently I managed to let the pen roll off my desk, and now it doesn't write very well at all. I guess that it landed nib-down and has sustained some damage.
I've contacted CultPens to ask if they can provide me with a new nib. They are unable to, and stated that the pen would have to be returned to Japan for assessment and repair. They offered to contact Platinum in order to find out how much this would be likely to cost.
Some weeks have now passed, and I'd given up on hearing anything. However, I've just received a message from CultPens to say that they haven't had a reply from Platinum, even though they have been chasing them.
I've looked on the Platinum website, and they state that I have to contact my retailer for a repair. But my retailer can't get a reply from Platinum. Aargh!
Could anyone please recommend a course of action? I like the pen, and would like to be able to use it again. I had hoped it would be easy to obtain a new nib, but maybe I need to consider a repair?
Any advice greatly appreciated!
http://www.helianthus.me.uk/miscellaneous/IMGP4851.jpg
As an aside, I recently had a problem with a £20 Parker pen. I contacted their customer service team, and having provided them with a photograph of the faulty pen they sent me a replacement. Excellent service. Somewhat disappointed with Platinum at the moment.