TWSBI customer service Wow!

[lowks]

8 days ago this happened:

34345

I got in touch with TWSBI and within the hour, they responded and 8 days later I got the replacement section in my mailbox! Wow ! TWSBI Wow!

[ShugPug]

I have 2 Ecos inbound - this makes me even more confident after being nervous following some customer reviews.

Hope it didn't make too much mess!

[lowks]

Nope no mess, somehow ink section got isolated and did not flow out.

[nospam666]

But why should these things happen in the first place?

Ducking...

[Pterodactylus]

Anything can break, what matters is how the company handle such issues.

[grainweevil]

Anything can break, what matters is how the company handle such issues.

In their case, with great frequency. ;) :bolt:

[Heck9821]

Have to second TWSBI customer Service WOW!

This happened:

http://i1046.photobucket.com/albums/b468/hxtour56/Image%202017-09-07_17-55-47-873.jpg

Emailed TWSBI Customer Service at 3:05pm.

Reply from TWSBI Customer Service at 3:07pm.

Sent shipping cost via Paypal at 3:30pm.

Email from TWSBI saying the replacement would be sent out the next day at 3:50pm.

[urushi4u]

I've had similar good service for parts... The feed holder for my 580 had snapped in two. I emailed Philip Wang, who replied almost instantly, and the part was with me, along with a spare feed holder for the Micarta that I asked about as an afterthought, within 2 weeks.