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View Full Version : In Praise of Andre Mora of Mora Stylos



whichwatch
September 21st, 2020, 09:45 AM
I purchased a beautiful Oldwin pen in Tibaldi Impero celluloid from Andre Mora at the LA Pen Show earlier this year. Once home, I found that the pen had a minor issue that prevented it from writing the way I wanted. I wrote to Monsieur Mora and he immediately responded and requested I return the pen to him for corrective action.


I did so and was stunned when the pen returned to me in less than 14 days with a nice hand written note saying that Monsieur Mora had changed the feed and made sure the pen wrote well. Did it ever! I'm in love all over again - even more than the day I bought it!


14 days despite two way travel between Ohio, USA and Paris, France, two Customs agencies, etc. That is what I call REAL customer service! I am already looking forward to my next original Oldwin pen.


I'll contrast that with a different pen manufacturer I will leave unnamed. I ordered one of his very expensive Limited Edition pens at the LA Show in February, 2019 with expected delivery later that year. I paid a 50% deposit. In December I requested an update and was told March or April 2020. In April I requested an update and was told he wasn't able to make any promise of delivery. My subsequent email requests in July and August went unanswered. Now it is September, I have paid a deposit of well over $1000, have no promise of delivery, and can't even get a response.


Fortunately, some pen makers like Andre Mora provide excellent customer service. Kudos and my thanks to Monsieur Mora!

FredRydr
September 21st, 2020, 01:38 PM
...14 days despite two way travel between Ohio, USA and Paris, France, two Customs agencies, etc....
The postal gods must have been smiling upon that pen.

jar
September 21st, 2020, 03:40 PM
He has always been among the "Good Ones".

silverlifter
September 21st, 2020, 03:57 PM
I purchased a beautiful Oldwin pen in Tibaldi Impero celluloid...

That opening sentence really is crying out for a picture! :p

FredRydr
September 21st, 2020, 04:44 PM
Which postal service was used in each direction?

manoeuver
September 21st, 2020, 04:47 PM
I purchased a beautiful Oldwin pen in Tibaldi Impero celluloid...

That opening sentence really is crying out for a picture! :p

This. Come on Rick.

whichwatch
September 21st, 2020, 05:07 PM
Which postal service was used in each direction?

US Postal Service to France and I assume it was La Poste back but didn’t take notice of the packing/paperwork

whichwatch
September 21st, 2020, 05:08 PM
I purchased a beautiful Oldwin pen in Tibaldi Impero celluloid...

That opening sentence really is crying out for a picture! :p

This. Come on Rick.


OK - I’ll get some tomorrow

whichwatch
September 22nd, 2020, 09:15 AM
I purchased a beautiful Oldwin pen in Tibaldi Impero celluloid...

That opening sentence really is crying out for a picture! :p

This. Come on Rick.


Here you are!

https://www.fototime.com/%7BCB97C7F1-2F34-4056-92AE-9E7B761D66F5%7D/origpict/IMG_3440.jpg

https://www.fototime.com/%7B4BF88094-9D4D-4301-B460-EF6E1C2AF779%7D/origpict/IMG_3441.jpg

https://www.fototime.com/%7BF22D4E03-48E9-4386-8604-0856A3A007D3%7D/origpict/IMG_3442.jpg