krazyklod
July 10th, 2013, 11:25 AM
Pure Pens is a UK based shop which is part of Niche Pens Limited which also run another shop called Pelikan Pens. Pure pens is run by Ross Adams and a small crew.
First off: My order. I ordered a Noodler's Ahab with a bottle of Noodler's Bulletproof Black ink.
The website is nice and functional, not as modern of streamlined as other sites but it works and works well. They have a wide range of stock from Lamy to TWSBI. Noodler's and TWSBI products are fairly hard to come by in the UK and Pure Pens is the only official UK Dealer. (http://noodlersink.com/dealers/)
So I clicked away, entered in my details and a few seconds later I had my confirmation email. That's when things went downhill. I noticed I accidentally put the old address. I started to panic, it was Friday at 9pm I couldn't call them to change it, I sent an email but there was no guarantee they would check their emails on Monday morning so my package would end up with someone else!
Thankfully, Ross was working late and emailed me back. He was really friendly and also told me when to expect my items.
They were packaged well, the ink box was wrapped in bubble wrap and the envelope also had a bubble wrap interior.
A few days later I was looking for ink with lovely shading for my Ahab and dropped him an email and he gladly made some suggestions. I wouldn't hesitate in asking him for more advice in future.
All in all a pleasant experience and one that I recommend. Now if only they had some TWSBI notebooks...
First off: My order. I ordered a Noodler's Ahab with a bottle of Noodler's Bulletproof Black ink.
The website is nice and functional, not as modern of streamlined as other sites but it works and works well. They have a wide range of stock from Lamy to TWSBI. Noodler's and TWSBI products are fairly hard to come by in the UK and Pure Pens is the only official UK Dealer. (http://noodlersink.com/dealers/)
So I clicked away, entered in my details and a few seconds later I had my confirmation email. That's when things went downhill. I noticed I accidentally put the old address. I started to panic, it was Friday at 9pm I couldn't call them to change it, I sent an email but there was no guarantee they would check their emails on Monday morning so my package would end up with someone else!
Thankfully, Ross was working late and emailed me back. He was really friendly and also told me when to expect my items.
They were packaged well, the ink box was wrapped in bubble wrap and the envelope also had a bubble wrap interior.
A few days later I was looking for ink with lovely shading for my Ahab and dropped him an email and he gladly made some suggestions. I wouldn't hesitate in asking him for more advice in future.
All in all a pleasant experience and one that I recommend. Now if only they had some TWSBI notebooks...