PDA

View Full Version : Received empty package from zona900 Italy



akafridi3
October 28th, 2020, 05:06 PM
Hello,

I was wondering if anyone else had experienced this. I bought a fountain pen for approx $250 from Zona900.com and they had shipped the pen (lovely vintage green and gold celluloid pen) from Italy here to USA. I received the package but there was no pen in it. It had just like a cardboard box which would've protected the pen but there was no pen. There was a slit to the one of the sides of the package, so perhaps someone stole it? I don't know but i was very disappointed that i received an empty package.

I did contact Zona900 and they said if pen was stolen in Italy then they can do refund but if stolen in USA then no refund. Is this a fair policy? I do think that it is a shame if i have to cover the cost of a pen that i never recieved. Payment was made by paypal.

I was just wondering what you guys would recommend in this circumstance or if you experienced something similar?

Heres a picture of the pen: https://imgur.com/a/HsUMW4d

Thank you for your help
Asif

jar
October 28th, 2020, 05:41 PM
How was the pen shipped? Did you take a picture of the damage before opening the package? Have you contacted the carrier? Was the shipment insured?

akafridi3
October 28th, 2020, 06:07 PM
It was delivered by USPS so i assume he just shipped it with normal italian postal services. The package did not look damaged and so i assumed that pen was inside the package and didn't take pictures. i did take pictures after and sent it to zona900. He said he will get in touch with post office but have not heard back from him since for a couple days now.

FredRydr
October 28th, 2020, 06:21 PM
It was stolen in Italy.

jar
October 28th, 2020, 06:46 PM
Also if you used PayPal goods & services then file a claim with PayPal. Be sure to include all pictures and copies of all correspondence.

Chrissy
October 29th, 2020, 01:57 AM
Also if you used PayPal goods & services then file a claim with PayPal. Be sure to include all pictures and copies of all correspondence.
This is what you should do.^^^
At the end of the day it's up to the seller to get the item to you. If you don't receive it then you can file a claim with PayPal.

akafridi3
October 29th, 2020, 10:49 AM
Thank you all, will go ahead file a claim with paypal.

724Seney
November 2nd, 2020, 08:03 AM
FYI:
Zona900 has posted a reply over on the other pen forum. Since I see nothing from him here, my guess is that he does not visit FPG.

It seems the OP was not fully disclosing of all the pertinent information in his original post on this thread above.

FredRydr
November 2nd, 2020, 08:54 AM
Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. Without the registered mail receipt and number, I was unable to track the parcel through the postal registrations en route. The pen never did turn up, and under the circumstances, I cannot eliminate the possibility that my parcel was stolen after the seller delivered it to the local post office and before it left Italy, notwithstanding registered mail. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.

Chrissy
November 2nd, 2020, 10:17 AM
Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. The pen never did turn up. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.
To have sent one pen that went missing in the mail is unlucky, but to have a second one go missing, albeit from out of a packet, seems like carelessness. He should not be sending them using unregistered or uninsured mail.
If I was the buyer who was missing a pen and $250 I would be making a claim for my money back. :(

724Seney
November 2nd, 2020, 10:34 AM
Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. The pen never did turn up. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.
To have sent one pen that went missing in the mail is unlucky, but to have a second one go missing, albeit from out of a packet, seems like carelessness. He should not be sending them using unregistered or uninsured mail.
If I was the buyer who was missing a pen and $250 I would be making a claim for my money back. :(

With all due respect to one of this Forum's most highly respected members, Chrissy, FredRydr's loss was in 2011. The OP's claim of a loss was in 2020. zona900 sells / ships hundreds of pens per year. How can this be characterized as carelessness?

Chrissy, I suggest you go over to FPN and take a look at the thread there which includes zona900's response. You will see there is a very important fact of the case which the OP chose to omit when he posted "his side" of the story above. See what you think about that......... Was his omission "carelessness?" I don't think so.

jar
November 2nd, 2020, 10:44 AM
Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. The pen never did turn up. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.
To have sent one pen that went missing in the mail is unlucky, but to have a second one go missing, albeit from out of a packet, seems like carelessness. He should not be sending them using unregistered or uninsured mail.
If I was the buyer who was missing a pen and $250 I would be making a claim for my money back. :(

Claim was made. PayPal determined the seller did nothing wrong and fulfilled all reasonable obligations.

Chrissy
November 2nd, 2020, 01:32 PM
Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. The pen never did turn up. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.
To have sent one pen that went missing in the mail is unlucky, but to have a second one go missing, albeit from out of a packet, seems like carelessness. He should not be sending them using unregistered or uninsured mail.
If I was the buyer who was missing a pen and $250 I would be making a claim for my money back. :(

With all due respect to one of this Forum's most highly respected members, Chrissy, FredRydr's loss was in 2011. The OP's claim of a loss was in 2020. zona900 sells / ships hundreds of pens per year. How can this be characterized as carelessness?

Chrissy, I suggest you go over to FPN and take a look at the thread there which includes zona900's response. You will see there is a very important fact of the case which the OP chose to omit when he posted "his side" of the story above. See what you think about that......... Was his omission "carelessness?" I don't think so.
I merely intended to suggest he was was careless if he chose to send more than one pen unregistered and uninsured. One loss would have been enough to make me change over to registered mail.
I never read anything on FPN so I can only see one side of the story.
Fred is correct. Italian mail is not known as being the most reliable.

Chrissy
November 2nd, 2020, 01:39 PM
Claim was made. PayPal determined the seller did nothing wrong and fulfilled all reasonable obligations.
That sounds conclusive. I can only assume he did send it registered this time.

Sailor Kenshin
November 2nd, 2020, 03:52 PM
FPN has been down more than up the past couple days.

Freddie
November 2nd, 2020, 07:53 PM
Claim was made. PayPal determined the seller did nothing wrong and fulfilled all reasonable obligations.
That sounds conclusive. I can only assume he did send it registered this time.


He sends it registered mail all the time unless a buyer wants to go another route.

Fred
who has not had any such issues with the seller and if he did {me} I would not go public.....
I would just work it out................Veracity................Op sells lots o stuff and should know what to do
without going public 'cause it serves no purpose....

The seller has a sterling reputation....

Adios..........................

Baisao
December 2nd, 2020, 01:14 AM
Iíve had a couple of registered packages from a friend in Italy go missing. I purchase from him frequently and from different countries. The only time packages have gone missing is when shipped from Italy. He now ships to me from other countries as the Italian post cannot be trusted. As my Italian friend says, Italy is a 3rd world county masquerading as a 1st world country.

guyy
December 2nd, 2020, 04:52 AM
The only time iíve had things disappear, it was right here in New York City. Both were incoming registered mail, one from France one from England. One went off the radar coming out of customs and the other disappeared somewhere between the neighborhood post office and my mailbox. I understand why registered mail makes sense, but a) carriers often just deliver anyway and b) it may make a parcel a bit of a target.

Detman101
December 2nd, 2020, 10:19 AM
Seems like Baltimore has eaten three packages I had incoming.
One from the UK, another from Rhode Island, and the third from Turkey.
All three stopped in Baltimore with no further progress.

What is the method for requesting more advanced mail delivery than the "USPS" when buying off of amazon or ebay?
I'm about finished with the constant ineptitude and worthlessness of the US Postal System.
There HAS to be a better option.

FredRydr
December 2nd, 2020, 10:32 AM
I suspect your issue is with US Customs, not the USPS. When you write "advanced," do you mean faster or more reliable? They don't necessarily go hand-in-hand.

silverlifter
December 2nd, 2020, 10:36 AM
I had a package sit at JFK for three weeks last month. Finally, it got sent on to Japan. Corona has fucked global freight as well as eveything else.

Detman101
December 2nd, 2020, 10:43 AM
I suspect your issue is with US Customs, not the USPS. When you write "advanced," do you mean faster or more reliable? They don't necessarily go hand-in-hand.

Hmmm...Baltimore, MD has customs? Didn't know that... :laugh:
But why would something from Rhode Island need to go through customs?
Everything i've gotten from out of the us has gone through customs on the west coast in the matter of a week.
Bizzarely, the stuff going through NYC only took a day.
I'm wondering if they lied and said it had moved on to the next stations in the path while it's REALLY still sitting back at customs in NYC. And they keep sending BS messages saying that the packages are on their way to the next point because they can't actually deliver the package because it's still in friggin NYC.

When I say "advanced" I'm hoping for both...faster AND more reliable. I just want to get the things I pay for in a decent timeframe.
I don't have a clue how to make the USPS better, but the only way it can get worse is if it stops completely.

I can't buy anything CONUS or OCONUS without it taking a month or more to be received.
I'm just tired of it all...I know complaining isn't going to change anything, but it does feel better getting this off my chest.

FredRydr
December 2nd, 2020, 10:52 AM
...But why would something from Rhode Island need to go through customs?...
Oops. Never mind. I was thinking of another's transaction with Italy.

Ole Juul
December 2nd, 2020, 12:02 PM
I've had packages look like they're sitting in the system - either Canada Post, or USPS. That's what it looks like on tracking, but I'm pretty sure it's actually customs, which has nothing at all to do with either system. Both postal systems are very competent and generally pretty quick. Covid has thrown a stick in the works, but I'm surprised at how often they're as quick as usual. Christmas is worse than covid.

However, it's amazing how impatience can distort one's perception. :)

Detman101
December 2nd, 2020, 12:17 PM
I've had packages look like they're sitting in the system - either Canada Post, or USPS. That's what it looks like on tracking, but I'm pretty sure it's actually customs, which has nothing at all to do with either system. Both postal systems are very competent and generally pretty quick. Covid has thrown a stick in the works, but I'm surprised at how often they're as quick as usual. Christmas is worse than covid.

However, it's amazing how impatience can distort one's perception. :)

If such is the case, they need to get their disparate systems communicating properly...
This makes me want to never order a damn thing ever again. Especially with the packages from within the US that are held up in baltimore too.
Why is something I bought from Rhode Island stuck in baltimore for almost 10 days now?
It doesn't add up.

Very true about perception, however, the only perception I have is one of an empty hand and lighter wallet.
They don't match up.

Freddie
December 5th, 2020, 03:38 PM
Hello,

I was wondering if anyone else had experienced this. I bought a fountain pen for approx $250 from Zona900.com and they had shipped the pen (lovely vintage green and gold celluloid pen) from Italy here to USA. I received the package but there was no pen in it. It had just like a cardboard box which would've protected the pen but there was no pen. There was a slit to the one of the sides of the package, so perhaps someone stole it? I don't know but i was very disappointed that i received an empty package.

I did contact Zona900 and they said if pen was stolen in Italy then they can do refund but if stolen in USA then no refund. Is this a fair policy? I do think that it is a shame if i have to cover the cost of a pen that i never recieved. Payment was made by paypal.

I was just wondering what you guys would recommend in this circumstance or if you experienced something similar?

Heres a picture of the pen: https://imgur.com/a/HsUMW4d

Thank you for your help
Asif

Since reading Paolo's response https://www.fountainpennetwork.com/forum/topic/356323-received-empty-package-from-zona900-italy-please-help/?do=findComment&comment=4371437

Please explain how you came to write the above and why.

I asked the same question over on FPN.

Look forward to your answer.

Thank you,

Fred

Ole Juul
December 5th, 2020, 04:52 PM
I don't think it's fair to put Zona900 in the title when the issue is with PayPal.

Freddie
December 5th, 2020, 05:27 PM
I don't think it's fair to put Zona900 in the title when the issue is with PayPal.

[B]Actually Asif the OP has no beef with PayPal....Pen was delivered ... received and 12 days later claimed pen was not in package[.
It would be appropriate for the OP to respond...Why the Cock and Bull Story? ... that was posted here and FPN.

Re What is fair......Life can be a beach....

Fred
/B]

724Seney
December 5th, 2020, 07:05 PM
I don't think it's fair to put Zona900 in the title when the issue is with PayPal.

[B]Actually Asif the OP has no beef with PayPal....Pen was delivered ... received and 12 days later claimed pen was not in package[.
It would be appropriate for the OP to respond...Why the Cock and Bull Story? ... that was posted here and FPN.

Re What is fair......Life can be a beach....

Fred
/B]

His stone cold silence ever since it was exposed that he failed to disclose some essential facts in his original post is enough for me. The dots in his game are very close together and easy to connect.