Dmarcus48
July 20th, 2013, 01:31 PM
Hi Guys,
Long time collector, never posted before. My interest in the hobby comes and goes, and right now it's on! I just wanted to share an experience I just had with Sheaffer Customer Service. As I recently got back into pens, I decided to go through my collection and send back a couple of pens that needed some service (for a long time) in. One of the pens is a Sheaffer Legacy with a stub nib. I have other Legacy's (that I love) and one other one has a great stub, but this one has never been a good writer. It's scratchy and just didn't write well so I sent it in. After a couple of weeks I emailed Sheaffer to check on the pen. I was told that the nib was shot, there was no iridium on the nib and it would cost me about $200 for a new nib. I explained that I'm out of work and couldn't afford to replace the nib and to please just send it back. A couple of days later, I got an email from Kathleen at Sheaffer, she told me that she found a medium nib that had been sent in for replacement. Nothing wrong with the nib, the customer just wanted a swap. She could offer me that nib for $90! I immediately jumped on it since the pen was basically worthless without a nib!
I just thought I'd share the story and give Sheaffer (and Kathleen) some kudos for great service!
Dave
Long time collector, never posted before. My interest in the hobby comes and goes, and right now it's on! I just wanted to share an experience I just had with Sheaffer Customer Service. As I recently got back into pens, I decided to go through my collection and send back a couple of pens that needed some service (for a long time) in. One of the pens is a Sheaffer Legacy with a stub nib. I have other Legacy's (that I love) and one other one has a great stub, but this one has never been a good writer. It's scratchy and just didn't write well so I sent it in. After a couple of weeks I emailed Sheaffer to check on the pen. I was told that the nib was shot, there was no iridium on the nib and it would cost me about $200 for a new nib. I explained that I'm out of work and couldn't afford to replace the nib and to please just send it back. A couple of days later, I got an email from Kathleen at Sheaffer, she told me that she found a medium nib that had been sent in for replacement. Nothing wrong with the nib, the customer just wanted a swap. She could offer me that nib for $90! I immediately jumped on it since the pen was basically worthless without a nib!
I just thought I'd share the story and give Sheaffer (and Kathleen) some kudos for great service!
Dave