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Quantum Sailor
December 18th, 2014, 08:49 PM
So I had a small issue with converting an 02 to an eye dropper, didn't know I needed to grease the threads inside the section as well as where it meets the body. So after an interesting experience with the pen leaking I emailed Franklin - Christoph asking for a solution, they got back to me very quickly, same day response even though I know I'm pretty sure it was after hours on the east coast when I emailed, with a detailed explanation of how to fix my problem so I just would like to recommend them to anyone looking for a good company.

That and I was given a 3 pen case of theirs as a gift and I like it quite a bit. Quality products and great customer service.

reprieve
December 19th, 2014, 06:23 AM
Their customer service is excellent.

I had an issue with a broad italic nib, and they mailed me not only a new nib but also an entirely new pen before I had even returned the defective one. They also paid for the cost of shipping the defective pen back to them, which I did not expect. They really do go above and beyond.