dr.lowbrow
December 20th, 2014, 02:55 PM
I ordered a pen from Shawn several months back. He was so gracious about going back and forth on emails *many* times until I got just what I wanted. And then I made more changes. :-)
Yes, he has long wait times, but it is so worth it. I knew he'd be posting as he was working on my pen, so I kept my eye out on Facebook. He emailed photos before he posted them! (just by a few minutes, but I thought that was a nice touch).
So, the story goes like this -- all is well until he posted the "finished pen." The cap wasn't as ordered. I emailed a nice note about it. He responded within minutes that he'd make a new one ASAP, and then, two hours later (or thereabouts), he posted pictures of the new correct cap. No whining, no waiting, nothing but super customer service from a terrific person who also happens to make amazing pens.
It arrived in stunningly gorgeous packing (unlike any other pen I've received). I had to caress it before inking it. And then I touched nib to paper. Magic. All I can say is that it is a magical writing experience. In our exchanges about what I wanted he figured out *exactly* what the nib should be.
I now have a stunningly beautiful work of art from a classy man that is an everyday workhorse of a pen. Yes, I have another order in the queue and I am looking at possibilities for the one (or two or three) after that. I can't say enough about Shawn, his work with art students, scholarship program etc al.
images at his website (http://newtonpens.wordpress.com/preston-rose-and-amber-tortoise-long-small-button/#jp-carousel-12353)
Yes, he has long wait times, but it is so worth it. I knew he'd be posting as he was working on my pen, so I kept my eye out on Facebook. He emailed photos before he posted them! (just by a few minutes, but I thought that was a nice touch).
So, the story goes like this -- all is well until he posted the "finished pen." The cap wasn't as ordered. I emailed a nice note about it. He responded within minutes that he'd make a new one ASAP, and then, two hours later (or thereabouts), he posted pictures of the new correct cap. No whining, no waiting, nothing but super customer service from a terrific person who also happens to make amazing pens.
It arrived in stunningly gorgeous packing (unlike any other pen I've received). I had to caress it before inking it. And then I touched nib to paper. Magic. All I can say is that it is a magical writing experience. In our exchanges about what I wanted he figured out *exactly* what the nib should be.
I now have a stunningly beautiful work of art from a classy man that is an everyday workhorse of a pen. Yes, I have another order in the queue and I am looking at possibilities for the one (or two or three) after that. I can't say enough about Shawn, his work with art students, scholarship program etc al.
images at his website (http://newtonpens.wordpress.com/preston-rose-and-amber-tortoise-long-small-button/#jp-carousel-12353)