Originally Posted by
Jon Szanto
Cool - I've got over 100 pens, too! Three of them from Classic Fountain Pens, each transaction superlative. They have hundreds, maybe thousands of satisfied customers over the years, and the guy at the top of the food chain in that shop is one of the best people in pendom.
So, the last thing I'm going to side with is "yeah, this jerk didn't do what he was supposed to do". No evidence of that, and no track record of that kind of service. They offer to make it right (write?), with minimal turn-around, and still Mr. Grumpy isn't happy.
Well, this is what happens when you open your door to the public. I hope it gets sorted out, and I certainly am not changing my opinion of John or his staff or business ethics.