Originally Posted by
Bart Willems
While it may hurt you in the short-term on a per-sale basis, not having to deal with the anguish of a dissatisfied customer (and the costs involved with that, when eBay/Paypal is concerned) might lead some sellers to take a cautionary "underpromise/overdeliver" approach.
Yes, the pen you received might be in better condition than expected, but nobody will demand a refund for that. If on the other hand a certain scratch is not visible on the photo you will eventually end up with someone demanding a refund or discount ("gimme a discount or I'll tarnish your reputation")
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