PLEASE NOTE: The company name and company reps names have been changed. I'm not here to spread bad press that is unwarranted.
Hi All,
I need your opinion with an inky transaction.
I bought three inks and two pens from an online pen and ink distributor. This was maybe my third or fourth order with them. Two of the three inks I bought, reacted badly to all of the paper I had in the house. I bought a few additional journals locally, but the ink all feathered on 4-6 types of paper I tried. I chalked it up to not an effectively created ink line. No biggie. The seller has a "no refund policy on used inks", which was known to me. I offered to send the inks back (on my dime) so they could be sold or given away as samples, or however the seller wanted to and I did not ask for a refund. I just wanted the ink to go to people who would use the ink, as I could not. The seller did not want the ink for free and said... no-No-NO.
I "thought" I was doing a good thing to get the ink back in the hands of users who wanted to use it. Yes, I could have sold the ink (which I did on a FP site), but why would a seller not want the ink back for free where they would not refund me any money, and offer samples to others (maybe for free) to their customers. This whole, we have a policy and do not entertain anythings else... seems weird to me.
If I owned a company, I would take the ink back (and refund it at a discount) and give the ink away for free as sample... but that is just how I would help my customer.
What are your thoughts?
Thanks,
Dave
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