Originally Posted by
Chrissy
I mailed a bottle of ink to the US from the UK. I used Royal Mail tracked and signed-for service which has adequate insurance and is supposed to take 5-6 days for delivery.
Within 48 hours it had made it from my local Post Office, across the pond and had arrived in LA. I was given USPS tracking saying 'passed through USPS facility' Ten days later, nothing else had happened. I was frustrated by the fact that USPS wouldn't let me email them because I didn't have a US address. So my buyer lodged an enquiry, that showed up on the tracking.
Nothing else happened, so I searched for and found the name of the CEO of USPS and sent an email. I received a reply from the advocates office the next day. That same day it moved from wherever it had been (US Customs I assume) and was sent to the area where it needed to be delivered. Then it was delivered the next day. 16 days after I had mailed it.
I'm happy to try to be patient, but only up to a point. It was only a bottle of ink, nothing earth shattering. Customs didn't need to delay it for so long.
I am disgusted that you had to wait so long - And to be told you had to have a US address to even email them?? What century are they living in I wonder?
Well, needless to say I am currently in the same boat. My package, if you believe the "tracking", has been in Los Angeles since Feb. 10th.
I hope my case ends eventually like yours, and I at least get my package.
As I am writing this, I have been on hold with USPS and after 43 minutes was told that "it's a waiting game and you just have to wait until customs releases it" and
it could take up to 3 weeks.
I spoke to a supervisor that, of course, told me the same thing. When I asked him for the number to contact Customs, he had to put me on hold 3 times to find it.
Eventually, he said that they took their number down and only have a website! He said there is no way to call them - they ( understandably ) don't want to answer
questions on locating packages.
Ugghh. Can you say D-I-S-G-R-A-C-E-F-U-L? Or maybe, just Disfunctional...
Chrissy, I am trying to find that email address now...
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