TWSBI customer service Wow!

**lowks** · August 29th, 2017, 02:13 AM

8 days ago this happened:

twsbi.jpg

I got in touch with TWSBI and within the hour, they responded and 8 days later I got the replacement section in my mailbox! Wow ! TWSBI Wow!

**ShugPug** · August 29th, 2017, 03:16 AM

I have 2 Ecos inbound - this makes me even more confident after being nervous following some customer reviews.

Hope it didn't make too much mess!

**lowks** · August 29th, 2017, 04:03 AM

Nope no mess, somehow ink section got isolated and did not flow out.

**nospam666** · August 29th, 2017, 02:19 PM

But why should these things happen in the first place?

Ducking...

**Pterodactylus** · August 29th, 2017, 02:24 PM

Anything can break, what matters is how the company handle such issues.

**grainweevil** · August 30th, 2017, 03:14 AM

Originally Posted by Pterodactylus

Anything can break, what matters is how the company handle such issues.

In their case, with great frequency.

**Heck9821** · September 8th, 2017, 11:26 AM

Have to second TWSBI customer Service WOW!

This happened:

Emailed TWSBI Customer Service at 3:05pm.

Reply from TWSBI Customer Service at 3:07pm.

Sent shipping cost via Paypal at 3:30pm.

Email from TWSBI saying the replacement would be sent out the next day at 3:50pm.

**urushi4u** · October 16th, 2017, 11:25 AM

I've had similar good service for parts... The feed holder for my 580 had snapped in two. I emailed Philip Wang, who replied almost instantly, and the part was with me, along with a spare feed holder for the Micarta that I asked about as an afterthought, within 2 weeks.