Just a little more history for the many that have supported me and asked questions. This may help. Innovative Journaling was doing business as Renaissance Art until they changed their name about 3 years ago.

Renaissance Art has / had an F Rating and upon reading the complaints they almost exactly like my experience. I have to partially blame myself for this experience. I should have done my homework.

https://www.bbb.org/new-mexico-south...and-complaints