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Thread: Innovative Journaling - Horrible Experience!

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    Senior Member Bisquitlips's Avatar
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    Default Innovative Journaling - Horrible Experience!

    I have dealt with Arthur at Innovative Journaling (prior name Renaissance Art) for over 10 years and purchase many of his leather items.

    Back on October 14th, 2017 I placed an order for their Urban Explore bag and tool roll up at the cost of $479.00 including shipping via PayPal. They promised me it would sent in time to give as a Christmas gift. I began sending email requests for an update in late November and received only one very brief one line response that he was working on it.

    To be brief, after at least a dozen emails since December 17th, I have only received one response from Arthur asking me if I hadn't received an email he claimed to have sent to me a few days before. I had received no emails from him and I really have begun to believe he didn't send it at all, but was using that technique to stall me. After 5 more emails since January 1st, requesting an update or at least an explanation I have come to the point that I must escalate this to PayPal and have them undertake getting me a refund. Per PayPal's rules, I have to escalate prior to January 13th, 2018 in order to have them intervene.

    I have never had to do this with any vendor before, especially one that I have had such a good and lengthy relationship.

    Outside of opening a case with PayPal, are their any other avenues that you would take in order to effect a refund? I am actually to the point where I am starting to believe that the bag has not even been made and that Innovative Journaling has no intention of honoring my order or refunding the funds.

    Thanks in advance for any advice.
    Last edited by Bisquitlips; January 8th, 2018 at 08:26 PM.
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    Default Re: Innovative Journaling - Horrible Experience!

    I think the easiest way to do is just through PayPal. You can still try to contact them and see if they can open a case for you. There are other ways I can think of. For example, if you paid through PayPal using a credit card, the credit card company normally has fraud protection. You can call up the company, explain the situation and through some rather lengthy procedure, they might refund you. Some checking account also has that.

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    Senior Member VertOlive's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    If you believe they've taken your money but don't intend on sending you a bag, you don't have a good relationship any more. Open a case with PayPal ASAP.
    BE THE SEVEN!

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    FPG Donor ♕ Chrissy's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    Quote Originally Posted by VertOlive View Post
    If you believe they've taken your money but don't intend on sending you a bag, you don't have a good relationship any more. Open a case with PayPal ASAP.
    +1. Yes this is what I would do. In fact, I would have done it already.
    Have they really had $479 of your money since October? That is so shocking.

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    Senior Member Bisquitlips's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    Quote Originally Posted by VertOlive View Post
    If you believe they've taken your money but don't intend on sending you a bag, you don't have a good relationship any more. Open a case with PayPal ASAP.
    Done! Thank you for your advice!
    Plan purposefully, prepare prayerfully, proceed positively, pursue persistently.
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    Senior Member Bisquitlips's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    Quote Originally Posted by Chrissy View Post
    Quote Originally Posted by VertOlive View Post
    If you believe they've taken your money but don't intend on sending you a bag, you don't have a good relationship any more. Open a case with PayPal ASAP.
    +1. Yes this is what I would do. In fact, I would have done it already.
    Have they really had $479 of your money since October? That is so shocking.
    Yes Chrissy.... I had a very good relationship with Arthur and have purchased about 15 of his leather works. He has always be very prompt in the past. I don't know what is going on with him.

    It truly pains me to have to go this route, but earlier this evening I went to the New Mexico / Colorado BBB site and Innovative Journaling / Renaissance Art has an F rating with them. I should have done my homework, but just went on my past experience with him. 10 years later I have been ripped off.
    Last edited by Bisquitlips; January 9th, 2018 at 01:37 AM.
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    Senior Member Lady Onogaro's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    This happened to another member of this group, only with a journal. He, too, had a good relationship with Arthur and had bought a number of items over the years. This was before Arthur changed the name to Innovative Journaling. It's so weird how this keeps happening with this company.
    Lady Onogaro

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    FPG Donor ♕ Chrissy's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    It's odd how it seems to go in phases. Could he be ill? Not that this should prevent him from refunding payments if he can't do the work.

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    Senior Member fountainpagan's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    I am sorry you have trouble with your order.
    I know, because many complained on FPN, that Renaissance Art after their little journal campaign (they would send you a little A6 journal for free, if you paid the shipping costs. They where very nice little journals), Arthur didn't respond to orders (but bombed you with endless mailson introspective matters), had quality problems, and communication as well.
    Apparently changing the name didn't make him change attitude. Pity.

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    FPG Donor ♕ Chrissy's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    Quote Originally Posted by fountainpagan View Post
    I am sorry you have trouble with your order.
    I know, because many complained on FPN, that Renaissance Art after their little journal campaign (they would send you a little A6 journal for free, if you paid the shipping costs. They where very nice little journals), Arthur didn't respond to orders (but bombed you with endless mailson introspective matters), had quality problems, and communication as well.
    Apparently changing the name didn't make him change attitude. Pity.
    Ooooh of course it's him. Doh! I didn't make the connection. Yes I was email bombed for a while too.

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    Senior Member jar's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    Quote Originally Posted by Chrissy View Post
    Quote Originally Posted by fountainpagan View Post
    I am sorry you have trouble with your order.
    I know, because many complained on FPN, that Renaissance Art after their little journal campaign (they would send you a little A6 journal for free, if you paid the shipping costs. They where very nice little journals), Arthur didn't respond to orders (but bombed you with endless mailson introspective matters), had quality problems, and communication as well.
    Apparently changing the name didn't make him change attitude. Pity.
    Ooooh of course it's him. Doh! I didn't make the connection. Yes I was email bombed for a while too.
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  12. The Following User Says Thank You to jar For This Useful Post:

    Chrissy (January 10th, 2018)

  13. #12
    Senior Member Bisquitlips's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    Thank you all for the support.

    Just as an update, his Webmaster on his FB site contacted him in my behalf and Arthur promised to send it out by today.

    Well.... He did print a shipping label, but that is all that happened.

    I am befuddled but his actions. He has almost $500.00 of my money, but will not even answer a simple email.

    Here is what my tracking number shows as of tonight. Another stalling tactic!


    Tracking Number: 9405511699000460039698
    Status
    Label Created, not yet in system

    A status update is not yet available on your Priority Mail® package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.

    Sign up for Informed Delivery® to receive notifications for packages addressed to you.

    Label Created, not yet in system


    I will update more as I have information.

    Thank you again!
    Plan purposefully, prepare prayerfully, proceed positively, pursue persistently.
    W.Ward

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    Senior Member jar's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    Quote Originally Posted by Bisquitlips View Post
    Thank you all for the support.

    Just as an update, his Webmaster on his FB site contacted him in my behalf and Arthur promised to send it out by today.

    Well.... He did print a shipping label, but that is all that happened.

    I am befuddled but his actions. He has almost $500.00 of my money, but will not even answer a simple email.

    Here is what my tracking number shows as of tonight. Another stalling tactic!


    Tracking Number: 9405511699000460039698
    Status
    Label Created, not yet in system

    A status update is not yet available on your Priority Mail® package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.

    Sign up for Informed Delivery® to receive notifications for packages addressed to you.

    Label Created, not yet in system


    I will update more as I have information.

    Thank you again!
    Check's in the mail...

    Sorry but been there and seen them notices. Next, sorry I used the wrong number. I will get you the correct number.
    My Sister's Website: Rose Hill Studios
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    FPG Donor ♕ Chrissy's Avatar
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    Default Re: Innovative Journaling - Horrible Experience!

    Yes. Sadly, I've seen this sort of thing too.

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