Ebay question?

[top pen]

I purchased two pens on Ebay. The listing said the pens were new but there are some scratches and loss of plating on the pens I'm not overly bothered about this (and am happy to overlook this). But the listing said there was pouch included but there wasn't when it arrived.

I was wondering how I'd go about dealing with this as I'd rather keep the pens and would be happy with a small partial refund to acknowledge the absence of the pouch or for the seller to send out the pouch separately?

[Empty_of_Clouds]

The usual course is to contact the seller expressing your concerns. Do this through the eBay messaging system so it is all logged. At least have the conversation before doing anything permanent like making a claim.

[Chrissy]

Things have changed on ebay, and it's now designed so that you're not only in contact with the seller, but within the framework of an open case about the item..

What you need to do is to select Contact Seller then choose "I received an item that wasn't as described." Complete all of the details like you have on here, and the seller will make contact with you within the framework of that case, as ebay requires. You can write in the box that you would be happy with a partial refund and the pouch, but it is ultimately up to the seller to choose whether you return the item to him for a full refund or whether he issues a partial refund, and sends you the pouch separately.

In the event that he offers a partial refund, ebay will send you the request, and if you accept it, it will immediately be sent to your PayPal account and the case will close automatically.

In the event that he requires you to return the item, ebay automatically issues you with a special postage label that you have to print and put half inside the box and half on the outside. So they know it's returned.

[Empty_of_Clouds]

Interesting, and good to know. I wasn't aware of the recent changes on eBay with regard to this.

[top pen]

Thanks for the advice I didn't want to blow things out proportion. As I've read too many cases of buyers trying to scam sellers out of items and I didn't want it to appear I was trying to do similar.

[Chrissy]

Honestly, no-one will consider you are "blowing things out of proportion." You're not in the scammer buyer category, and everyone will realise that as soon as they read your comments. The seller will know what he did or didn't send.

The ebay mantra is now that you, as the buyer, either "get what you paid for, or your money back." Ebay keeps a watch on everything, and no black mark will even go onto the sellers account as long as he responds to you within the case, in the 8 days he is given to respond.

It's all very straight forward and simple. By providing the returns form, ebay know whether the item has been returned or not.

[Blue Note]

You can also mention that you are holding feedback comments until the situation is resolved. This always gets their attention as the worst thing a seller can get is negative feedback.

[Chrissy]

You can also mention that you are holding feedback comments until the situation is resolved. This always gets their attention as the worst thing a seller can get is negative feedback.

The seller will be well aware of that. It's probably better to not mention anything about feedback that might annoy a seller before he has even had a chance to offer a resolution.

[Blue Note]

You can also mention that you are holding feedback comments until the situation is resolved. This always gets their attention as the worst thing a seller can get is negative feedback.

The seller will be well aware of that. It's probably better to not mention anything about feedback that might annoy a seller before he has even had a chance to offer a resolution.

Good point.

[top pen]

You can also mention that you are holding feedback comments until the situation is resolved. This always gets their attention as the worst thing a seller can get is negative feedback.

I don't think unless someone deliberately tried to scam me or acted really hostile I would ever leave negative feedback. I occasionally sell things on Ebay and I know how hard build up a decent feedback through selling odd items here and there. I had some spanner leave negative feedback a few weeks ago saying that a pen never arrived when I had signed proof it had. But thankfully eBay removed that feedback.