Franklin-Christoph Takes care of its customers

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I just want to say everything that F-C says on their site is true (in my experience, limited as it is). They back their stuff to the hilt. Their warranty is noteworthy. See: http://www.franklin-christoph.com/warranty.html

I recently had a warranty issue on an older pen with a rare finish. They took care of it in record time (despite warning me that it would take a while). They not only fixed the problem, they fixed a nib issue that was not a manufacturing issue and they helpfully hung on to the pen and tested it throughly for several days before sending it back (7000 miles). Further, they sent it express & at their expense.

The F-C folks took a lot of care to make sure I was happy. They were kind and courteous and pleasant to deal with every step of the way and generally exceeded all my expectations.

I am so used to being treated shabbily by pretty much everyone after they get your scratch. It is nice to see a company that doesn't make you fight for every little thing and is willing to make such an effort long after they made the sale. I have 3 Franklin-Christoph pens so far (I am mostly a vintage nerd) and three pen cases. But I can see more in my future. I too, once was dismissive of (seemingly) swirly acrylic pens with Jowo nib units but I would argue that F-C designs are unusual and forward looking beyond the pretty plastic (distal block threads, huge range of nib options, quality machining and finishing, etc) and they tune all the nibs they fix to their pens. I have stubs, S.I.G. grinds, round nibs, and now an epic cursive italic nib. It is clear that both Mike Masuyama and Jim Rouse know a lot about nib geometry and tuning and the nib you get is much more than a mass produced generic nib unit slapped into swirly plastic. You get the impression these folks really love pens and deigning them. Now I know they also really care about their customers too.

Sample size one. But somehow I feel this is indicative of how much they care and try. Easily the best after-service experience I have had from a pen company and this nib grind is just miraculous and a pleasure to use.