Two final words:
We are still dealing with the aftermath of this with my son. He has asked several of his trusted adults as to whether he should tell people he was born in Guatemala anymore. Too bad for him, "Life is crap."
I do the hiring and firing in our business, which could be considered a high end service business. I give warnings on things like forgetting to relay a message, neglecting to sterilize a cot, etc. But in the case of such egregious behavior with patrons, an employee would be out the door immediately. A warning would merely expose us to the possibility of it happening again. Too bad for her, "Life is crap".
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