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Thread: Brilliant Service

  1. #1
    Senior Member oldstoat's Avatar
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    Apr 2013
    Surrey, England
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    Default Brilliant Service

    Occasionally one hears of sellers who are difficult about a pen they've sold, so I'd just like to say that some can be brilliant I bought a nice golden brown Vacumatic at the London Show, and was very disappointed ( having failed to test it at the show) to find that it didn't fill.
    I contacted Francis Katz of Inkwell Pens and got a reply in less that 15 minutes offering a full refund and an offer to keep the pen. The refund is in my account today, and the pen will go back tomorrow.
    That really is excellent service, and I think that deserves a wider audience.
    Some days, it's hardly worth chewing through the leather straps....

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    BayesianPrior (October 11th, 2018)


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