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Thread: Customer service with greg minuskin...or lack of?

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    Default Re: Customer service with greg minuskin...or lack of?

    [/QUOTE] I'm not even sure why any professional would ever compare his tools with other professionals and tell a customer "their grinding wheels cost $1.10; mine costs $454.00." Isn't that a rather crass thing to say?[/QUOTE]

    I'm still fuming over an interaction I had with this individual a couple of months ago. Yes, he is a professional who specializes in cracks and tipping.... and probably does them better than almost anyone else. But, he is also a professional who specializes in arrogant, offensive, insulting and threatening communications; this he definitely does better than anyone else!

    He's not worth it, especially given there are alternative resources who treat customers with both respect and good service.

    Given his exorbitant prices, it is no more expensive to send your nib to Spain. I did and now that my repaired nib has been returned, I can report I am delighted by the results....... and also the way I was treated.
    Last edited by 724Seney; July 17th, 2021 at 04:06 PM.

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    Default Re: Customer service with greg minuskin...or lack of?

    Sorry to hear about your bad experience.

    What type of repair was it and show us the successful work!

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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by Farmboy View Post
    Sorry to hear about your bad experience.

    What type of repair was it and show us the successful work!
    It's ok, all's well that ends well. Actually, my interaction with Minuskin was not at all unexpected, given his track record, but for some reason, I was hoping for better.
    Fortunately, there was a really good Plan B. That is the most important point I was trying to make....... but it may have gotten lost in my description of my interaction with him. He is not the only game in town.

    I have just today received the nib back from Spain. It was a retipping job. I went from, literally, no iridium to a lovely "fine-medium" tip on a nice, vintage, semi-flex 14kt nib.

    I have the "before" photos but have not yet had the chance to make any "after" photos. I'll make some as soon as I can.........

    Thanks.

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    Junior Member jumbnimb's Avatar
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    Default Re: Customer service with greg minuskin...or lack of?

    It's really frustrating to deal with someone who is both good at their job but also difficult to communicate with. That being said, it's great that you were able to find an alternative solution that worked out for you. Sometimes it's just not worth the hassle! Have you thought about using online project management software to keep track of your repairs and customer interactions in the future? It could help you stay organized and streamline your processes. Anyway, I'm glad you were able to find a solution that worked for you in the end. Best of luck with your repairs!
    Last edited by jumbnimb; February 28th, 2023 at 06:09 AM.

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    Default Re: Customer service with greg minuskin...or lack of?

    REPORTED

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    Default Re: Customer service with greg minuskin...or lack of?

    SPAM REPORTED.

    Look at that post. Is there any doubt we’ve entered the era of AI spambots?
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

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    JulieParadise (February 28th, 2023), junglejim (February 28th, 2023), Sailor Kenshin (February 28th, 2023), TSherbs (February 28th, 2023)

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    Default Re: Customer service with greg minuskin...or lack of?

    I contacted him once and his response was something akin to 'I can't help you. Go away. '

    There is too much talent out there to put up with that. Nuff said.

    Sent from my SM-G781V using Tapatalk

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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by Dougc View Post
    ...There is too much talent out there to put up with that....
    Greg issues aside, please share the names of that nib welding/retipping talent. Thank you!

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    Senior Member Jon Szanto's Avatar
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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by FredRydr View Post
    Quote Originally Posted by Dougc View Post
    ...There is too much talent out there to put up with that....
    Greg issues aside, please share the names of that nib welding/retipping talent. Thank you!
    Exactly.
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

    ~ Benjamin Franklin

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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by Jon Szanto View Post
    Quote Originally Posted by FredRydr View Post
    Quote Originally Posted by Dougc View Post
    ...There is too much talent out there to put up with that....
    Greg issues aside, please share the names of that nib welding/retipping talent. Thank you!
    Exactly.
    So, what's your point?
    Are you suggesting that we should condone his attitude & behavior?

  14. #51
    Senior Member Jon Szanto's Avatar
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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by 724Seney View Post
    Quote Originally Posted by Jon Szanto View Post
    Quote Originally Posted by FredRydr View Post
    Quote Originally Posted by Dougc View Post
    ...There is too much talent out there to put up with that....
    Greg issues aside, please share the names of that nib welding/retipping talent. Thank you!
    Exactly.
    So, what's your point?
    Are you suggesting that we should condone his attitude & behavior?
    My gosh, not at all. We are both responding directly to the quoted portion from Dougc (I was going to post the same thing as Fred, but he got there first).

    He is, to my knowledge, the only person in the US who can do retipping of nibs. If Doug or anyone else knows of others, that would be welcome info, but in that specific area, his statement doesn’t hold.
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

    ~ Benjamin Franklin

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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by Jon Szanto View Post
    Quote Originally Posted by 724Seney View Post
    Quote Originally Posted by Jon Szanto View Post
    Quote Originally Posted by FredRydr View Post
    Quote Originally Posted by Dougc View Post
    ...There is too much talent out there to put up with that....
    Greg issues aside, please share the names of that nib welding/retipping talent. Thank you!
    Exactly.
    So, what's your point?
    Are you suggesting that we should condone his attitude & behavior?
    My gosh, not at all. We are both responding directly to the quoted portion from Dougc (I was going to post the same thing as Fred, but he got there first).

    He is, to my knowledge, the only person in the US who can do retipping of nibs. If Doug or anyone else knows of others, that would be welcome info, ....
    This has happened before on these threads: people will imply that they know of viable alternative repair persons, nibmeisters, whatever...but then not mention them by name. Is the info secret like a favorite fishing spot, or something?

  16. #53
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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by TSherbs View Post
    This has happened before on these threads: people will imply that they know of viable alternative repair persons, nibmeisters, whatever...but then not mention them by name. Is the info secret like a favorite fishing spot, or something?
    Honestly? I think he is misinformed and making a broad assumption.
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

    ~ Benjamin Franklin

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    Default Re: Customer service with greg minuskin...or lack of?

    As far as I know, the only person in Europe who offers retipping is Pablo at FPNibs.com, although I am not sure whether he does so currently, as repair work and regrinding of nibs not sold by him seems to be paused at the moment.

    He did retip my Montblanc 114 after it had lost the very tip of one tine in an unpleasant encounter with my kitchen floor.

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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by Jon Szanto View Post
    Quote Originally Posted by TSherbs View Post
    This has happened before on these threads: people will imply that they know of viable alternative repair persons, nibmeisters, whatever...but then not mention them by name. Is the info secret like a favorite fishing spot, or something?
    Honestly? I think he is misinformed and making a broad assumption.
    Maybe we should let him speak for himself..........
    My point is regardless of whether or not @Dougc is correct, I do not think that type of behavior should be condoned..... even if Greg is the only game in town.

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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by JulieParadise View Post
    As far as I know, the only person in Europe who offers retipping is Pablo at FPNibs.com, although I am not sure whether he does so currently, as repair work and regrinding of nibs not sold by him seems to be paused at the moment.

    He did retip my Montblanc 114 after it had lost the very tip of one tine in an unpleasant encounter with my kitchen floor.
    I, too, have used Pablo. I initially went to him & Esther after I had a very unpleasant experience with Greg Minuskin. I was completely delighted with the entire experience. Looking at it from the quality of the work, the time it took and its cost retrospectively the whole thing was a no brainer. I'd do it again in a heartbeat.

    https://fpnibs.com/pages/nib-repair

    As @JulieParadise mentions, their work has been so well received by the international fountain pen community, they are currently overwhelmed with requests for their services. However, this should not dissuade someone from reaching out to them if they are in need of their outstanding and customer friendly services.

    No conflicts of interest to disclose. Just a very satisfied customer who found an alternative to Greg Minuskin. They do exist.......

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    Senior Member FredRydr's Avatar
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    Default Re: Customer service with greg minuskin...or lack of?

    Doug, who are these talented nib welders and retippers?

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    Default Re: Customer service with greg minuskin...or lack of?

    My comments were focused on the number of nib meisters available now, not re tipping.

    If you look throughout this long thread, a lot of the discussion centered around a certain person's customer service and communication skills.

    I have no knowledge regarding people that can do re-tipping.

    Sent from my SM-G781V using Tapatalk

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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by FredRydr View Post
    Doug, who are these talented nib welders and retippers?
    See post #56 just above.
    True, I am not @Dougc.......but I have provided the name and contact information of one of them.
    Both @JulieParadise and I have had a good experience with them.
    I hope the information is helpful.

  24. #60
    Senior Member Jon Szanto's Avatar
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    Default Re: Customer service with greg minuskin...or lack of?

    Quote Originally Posted by Dougc View Post
    My comments were focused on the number of nib meisters available now, not re tipping.

    If you look throughout this long thread, a lot of the discussion centered around a certain person's customer service and communication skills.

    I have no knowledge regarding people that can do re-tipping.
    Thank you. It's true: we are currently experiencing a wonderful expansion in the number of skilled nib people for grinds and adjustment, a grand thing to have. Conversely, very few - maybe two? - people who can and will re-tip a nib. I don't foresee that ratio changing much.
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

    ~ Benjamin Franklin

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