[This conversation started from this thread. -dannzeman]
The problem with these feedback posts is that they are usually one-sided, like this one. As such, they're of limited benefit to the rest of us. From what you've written, you've decided that there's no benefit in contacting the repairer. That might not be the wisest choice for yourself, but equally importantly Mr Crook has not been made aware of your dissatisfaction and given an opportunity to put it right or explain himself. Further, I think that if you're going to traduce someone's reputation here, the decent thing to do is make them aware that you're doing so, so that they have the opportunity to reply. That way, we'll at least be in a position to make our minds up about the rights and wrongs of the matter.
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