Hello,

I was wondering if anyone else had experienced this. I bought a fountain pen for approx $250 from Zona900.com and they had shipped the pen (lovely vintage green and gold celluloid pen) from Italy here to USA. I received the package but there was no pen in it. It had just like a cardboard box which would've protected the pen but there was no pen. There was a slit to the one of the sides of the package, so perhaps someone stole it? I don't know but i was very disappointed that i received an empty package.

I did contact Zona900 and they said if pen was stolen in Italy then they can do refund but if stolen in USA then no refund. Is this a fair policy? I do think that it is a shame if i have to cover the cost of a pen that i never recieved. Payment was made by paypal.

I was just wondering what you guys would recommend in this circumstance or if you experienced something similar?

Heres a picture of the pen: https://imgur.com/a/HsUMW4d

Thank you for your help
Asif