Page 1 of 2 12 LastLast
Results 1 to 20 of 23

Thread: Received empty package from zona900 Italy

  1. #1
    Senior Member
    Join Date
    Nov 2013
    Posts
    796
    Thanks
    34
    Thanked 38 Times in 33 Posts
    Rep Power
    8

    Default Received empty package from zona900 Italy

    Hello,

    I was wondering if anyone else had experienced this. I bought a fountain pen for approx $250 from Zona900.com and they had shipped the pen (lovely vintage green and gold celluloid pen) from Italy here to USA. I received the package but there was no pen in it. It had just like a cardboard box which would've protected the pen but there was no pen. There was a slit to the one of the sides of the package, so perhaps someone stole it? I don't know but i was very disappointed that i received an empty package.

    I did contact Zona900 and they said if pen was stolen in Italy then they can do refund but if stolen in USA then no refund. Is this a fair policy? I do think that it is a shame if i have to cover the cost of a pen that i never recieved. Payment was made by paypal.

    I was just wondering what you guys would recommend in this circumstance or if you experienced something similar?

    Heres a picture of the pen: https://imgur.com/a/HsUMW4d

    Thank you for your help
    Asif

  2. #2
    Senior Member jar's Avatar
    Join Date
    Sep 2012
    Location
    Deep South Texas
    Posts
    3,785
    Thanks
    378
    Thanked 3,462 Times in 1,495 Posts
    Rep Power
    14

    Default Re: Received empty package from zona900 Italy

    How was the pen shipped? Did you take a picture of the damage before opening the package? Have you contacted the carrier? Was the shipment insured?
    My Sister's Website: Rose Hill Studios
    My Website


  3. The Following User Says Thank You to jar For This Useful Post:

    Chemyst (Today)

  4. #3
    Senior Member
    Join Date
    Nov 2013
    Posts
    796
    Thanks
    34
    Thanked 38 Times in 33 Posts
    Rep Power
    8

    Default Re: Received empty package from zona900 Italy

    It was delivered by USPS so i assume he just shipped it with normal italian postal services. The package did not look damaged and so i assumed that pen was inside the package and didn't take pictures. i did take pictures after and sent it to zona900. He said he will get in touch with post office but have not heard back from him since for a couple days now.

  5. #4
    Senior Member FredRydr's Avatar
    Join Date
    Sep 2012
    Location
    Carlisle, Pennsylvania USA
    Posts
    3,420
    Thanks
    801
    Thanked 3,725 Times in 1,621 Posts
    Rep Power
    13

    Default Re: Received empty package from zona900 Italy

    It was stolen in Italy.

  6. #5
    Senior Member jar's Avatar
    Join Date
    Sep 2012
    Location
    Deep South Texas
    Posts
    3,785
    Thanks
    378
    Thanked 3,462 Times in 1,495 Posts
    Rep Power
    14

    Default Re: Received empty package from zona900 Italy

    Also if you used PayPal goods & services then file a claim with PayPal. Be sure to include all pictures and copies of all correspondence.
    My Sister's Website: Rose Hill Studios
    My Website


  7. #6
    FPG Donor ♕ Chrissy's Avatar
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    7,013
    Thanks
    3,534
    Thanked 6,122 Times in 2,468 Posts
    Rep Power
    16

    Default Re: Received empty package from zona900 Italy

    Quote Originally Posted by jar View Post
    Also if you used PayPal goods & services then file a claim with PayPal. Be sure to include all pictures and copies of all correspondence.
    This is what you should do.^^^
    At the end of the day it's up to the seller to get the item to you. If you don't receive it then you can file a claim with PayPal.
    Regards, Chrissy | My Blog: inkyfountainpens

  8. #7
    Senior Member
    Join Date
    Nov 2013
    Posts
    796
    Thanks
    34
    Thanked 38 Times in 33 Posts
    Rep Power
    8

    Default Re: Received empty package from zona900 Italy

    Thank you all, will go ahead file a claim with paypal.

  9. #8
    Member
    Join Date
    Aug 2018
    Posts
    64
    Thanks
    41
    Thanked 97 Times in 36 Posts
    Rep Power
    3

    Default Re: Received empty package from zona900 Italy

    FYI:
    Zona900 has posted a reply over on the other pen forum. Since I see nothing from him here, my guess is that he does not visit FPG.

    It seems the OP was not fully disclosing of all the pertinent information in his original post on this thread above.

  10. The Following User Says Thank You to 724Seney For This Useful Post:

    silverlifter (November 2nd, 2020)

  11. #9
    Senior Member FredRydr's Avatar
    Join Date
    Sep 2012
    Location
    Carlisle, Pennsylvania USA
    Posts
    3,420
    Thanks
    801
    Thanked 3,725 Times in 1,621 Posts
    Rep Power
    13

    Default Re: Received empty package from zona900 Italy

    Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. Without the registered mail receipt and number, I was unable to track the parcel through the postal registrations en route. The pen never did turn up, and under the circumstances, I cannot eliminate the possibility that my parcel was stolen after the seller delivered it to the local post office and before it left Italy, notwithstanding registered mail. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

    I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

    IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.
    Last edited by FredRydr; November 2nd, 2020 at 02:41 PM. Reason: clarification

  12. The Following User Says Thank You to FredRydr For This Useful Post:

    Chemyst (Today)

  13. #10
    FPG Donor ♕ Chrissy's Avatar
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    7,013
    Thanks
    3,534
    Thanked 6,122 Times in 2,468 Posts
    Rep Power
    16

    Default Re: Received empty package from zona900 Italy

    Quote Originally Posted by FredRydr View Post
    Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. The pen never did turn up. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

    I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

    IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.
    To have sent one pen that went missing in the mail is unlucky, but to have a second one go missing, albeit from out of a packet, seems like carelessness. He should not be sending them using unregistered or uninsured mail.
    If I was the buyer who was missing a pen and $250 I would be making a claim for my money back.
    Regards, Chrissy | My Blog: inkyfountainpens

  14. #11
    Member
    Join Date
    Aug 2018
    Posts
    64
    Thanks
    41
    Thanked 97 Times in 36 Posts
    Rep Power
    3

    Default Re: Received empty package from zona900 Italy

    Quote Originally Posted by Chrissy View Post
    Quote Originally Posted by FredRydr View Post
    Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. The pen never did turn up. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

    I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

    IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.
    To have sent one pen that went missing in the mail is unlucky, but to have a second one go missing, albeit from out of a packet, seems like carelessness. He should not be sending them using unregistered or uninsured mail.
    If I was the buyer who was missing a pen and $250 I would be making a claim for my money back.
    With all due respect to one of this Forum's most highly respected members, Chrissy, FredRydr's loss was in 2011. The OP's claim of a loss was in 2020. zona900 sells / ships hundreds of pens per year. How can this be characterized as carelessness?

    Chrissy, I suggest you go over to FPN and take a look at the thread there which includes zona900's response. You will see there is a very important fact of the case which the OP chose to omit when he posted "his side" of the story above. See what you think about that......... Was his omission "carelessness?" I don't think so.

  15. #12
    Senior Member jar's Avatar
    Join Date
    Sep 2012
    Location
    Deep South Texas
    Posts
    3,785
    Thanks
    378
    Thanked 3,462 Times in 1,495 Posts
    Rep Power
    14

    Default Re: Received empty package from zona900 Italy

    Quote Originally Posted by Chrissy View Post
    Quote Originally Posted by FredRydr View Post
    Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. The pen never did turn up. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

    I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

    IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.
    To have sent one pen that went missing in the mail is unlucky, but to have a second one go missing, albeit from out of a packet, seems like carelessness. He should not be sending them using unregistered or uninsured mail.
    If I was the buyer who was missing a pen and $250 I would be making a claim for my money back.
    Claim was made. PayPal determined the seller did nothing wrong and fulfilled all reasonable obligations.
    My Sister's Website: Rose Hill Studios
    My Website


  16. The Following User Says Thank You to jar For This Useful Post:

    Ole Juul (November 2nd, 2020)

  17. #13
    FPG Donor ♕ Chrissy's Avatar
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    7,013
    Thanks
    3,534
    Thanked 6,122 Times in 2,468 Posts
    Rep Power
    16

    Default Re: Received empty package from zona900 Italy

    Quote Originally Posted by 724Seney View Post
    Quote Originally Posted by Chrissy View Post
    Quote Originally Posted by FredRydr View Post
    Ah, now I know who it is. I've had satisfactory transactions with him. There was the time in 2011 he had his penmeister repair my vintage Xemax. He informed me that he returned it by registered mail. You may not believe it, but I had forgotten about that pen and it wasn't until 11 months later I realized I didn't have my Zemax. I asked him for a copy of the paperwork/receipt from the Italian post office, but he said due to the passage of time, he no longer had it. The pen never did turn up. I knew at the time that Italian post is notorious for pilferage, and in light of my other pleasant transactions with him and his good reputation, I cannot blame him.

    I read the FPN thread just now, and I believe you are in the same situation. He is entitled to the benefit of the doubt without more evidence.

    IMHO, registered insured mail is the only way to go for parcels from Italy. Just don't ignore it for months like I did.
    To have sent one pen that went missing in the mail is unlucky, but to have a second one go missing, albeit from out of a packet, seems like carelessness. He should not be sending them using unregistered or uninsured mail.
    If I was the buyer who was missing a pen and $250 I would be making a claim for my money back.
    With all due respect to one of this Forum's most highly respected members, Chrissy, FredRydr's loss was in 2011. The OP's claim of a loss was in 2020. zona900 sells / ships hundreds of pens per year. How can this be characterized as carelessness?

    Chrissy, I suggest you go over to FPN and take a look at the thread there which includes zona900's response. You will see there is a very important fact of the case which the OP chose to omit when he posted "his side" of the story above. See what you think about that......... Was his omission "carelessness?" I don't think so.
    I merely intended to suggest he was was careless if he chose to send more than one pen unregistered and uninsured. One loss would have been enough to make me change over to registered mail.
    I never read anything on FPN so I can only see one side of the story.
    Fred is correct. Italian mail is not known as being the most reliable.
    Last edited by Chrissy; November 2nd, 2020 at 02:44 PM.
    Regards, Chrissy | My Blog: inkyfountainpens

  18. #14
    FPG Donor ♕ Chrissy's Avatar
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    7,013
    Thanks
    3,534
    Thanked 6,122 Times in 2,468 Posts
    Rep Power
    16

    Default Re: Received empty package from zona900 Italy

    Quote Originally Posted by jar View Post
    Claim was made. PayPal determined the seller did nothing wrong and fulfilled all reasonable obligations.
    That sounds conclusive. I can only assume he did send it registered this time.
    Regards, Chrissy | My Blog: inkyfountainpens

  19. #15
    Senior Member Sailor Kenshin's Avatar
    Join Date
    Apr 2012
    Location
    Where pigs run free!
    Posts
    2,803
    Thanks
    3,536
    Thanked 1,824 Times in 1,007 Posts
    Rep Power
    11

    Default Re: Received empty package from zona900 Italy

    FPN has been down more than up the past couple days.
    My other pen is a Montblanc.

    And my other blog is a tumblr!


    Dr. Inkenstein--it was a dark and stormy write!

  20. #16
    Senior Member Freddie's Avatar
    Join Date
    Apr 2013
    Location
    Gold Coast, NY
    Posts
    161
    Thanks
    39
    Thanked 257 Times in 124 Posts
    Rep Power
    8

    Default Re: Received empty package from zona900 Italy

    Quote Originally Posted by Chrissy View Post
    Quote Originally Posted by jar View Post
    Claim was made. PayPal determined the seller did nothing wrong and fulfilled all reasonable obligations.
    That sounds conclusive. I can only assume he did send it registered this time.

    He sends it registered mail all the time unless a buyer wants to go another route.

    Fred
    who has not had any such issues with the seller and if he did {me} I would not go public.....
    I would just work it out................Veracity................Op sells lots o stuff and should know what to do
    without going public 'cause it serves no purpose....

    The seller has a sterling reputation....

    Adios..........................

  21. #17
    Member
    Join Date
    Oct 2020
    Location
    Texas
    Posts
    55
    Thanks
    70
    Thanked 23 Times in 12 Posts
    Rep Power
    1

    Default Re: Received empty package from zona900 Italy

    Iíve had a couple of registered packages from a friend in Italy go missing. I purchase from him frequently and from different countries. The only time packages have gone missing is when shipped from Italy. He now ships to me from other countries as the Italian post cannot be trusted. As my Italian friend says, Italy is a 3rd world county masquerading as a 1st world country.

  22. The Following User Says Thank You to Baisao For This Useful Post:

    Detman101 (Today)

  23. #18
    Senior Member guyy's Avatar
    Join Date
    Feb 2017
    Location
    Brooklyn NY
    Posts
    426
    Thanks
    35
    Thanked 261 Times in 174 Posts
    Rep Power
    4

    Default Re: Received empty package from zona900 Italy

    The only time iíve had things disappear, it was right here in New York City. Both were incoming registered mail, one from France one from England. One went off the radar coming out of customs and the other disappeared somewhere between the neighborhood post office and my mailbox. I understand why registered mail makes sense, but a) carriers often just deliver anyway and b) it may make a parcel a bit of a target.

  24. The Following User Says Thank You to guyy For This Useful Post:

    Detman101 (Today)

  25. #19
    Senior Member Detman101's Avatar
    Join Date
    Aug 2020
    Location
    n/a
    Posts
    361
    Thanks
    757
    Thanked 221 Times in 112 Posts
    Rep Power
    1

    Default Re: Received empty package from zona900 Italy

    Seems like Baltimore has eaten three packages I had incoming.
    One from the UK, another from Rhode Island, and the third from Turkey.
    All three stopped in Baltimore with no further progress.

    What is the method for requesting more advanced mail delivery than the "USPS" when buying off of amazon or ebay?
    I'm about finished with the constant ineptitude and worthlessness of the US Postal System.
    There HAS to be a better option.

  26. #20
    Senior Member FredRydr's Avatar
    Join Date
    Sep 2012
    Location
    Carlisle, Pennsylvania USA
    Posts
    3,420
    Thanks
    801
    Thanked 3,725 Times in 1,621 Posts
    Rep Power
    13

    Default Re: Received empty package from zona900 Italy

    I suspect your issue is with US Customs, not the USPS. When you write "advanced," do you mean faster or more reliable? They don't necessarily go hand-in-hand.

  27. The Following User Says Thank You to FredRydr For This Useful Post:

    Detman101 (Today)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •