RobJohnson (November 13th, 2020)
It depends if the shamed party has an opportunity to present their side of the story. There was the very recent example where someone opened threads here and on FPN and pretty blatantly misrepresented the facts in order to paint themselves in a sympathetic light. It was only much later that the other party showed up and corrected the record.
By the time that happens, lots of people across two sites have read the top of the thread and formed a (negative) opinion of the shamed seller, but may not have stuck around for the rest of the thread (on either site) and read the conclusion.
This is definitely exacerbated by the current situation where people may not have the time, or the inclination, to be reading boards to check this sort of thing. Many are just dealing with the effects of the pandemic on their families, friends, and businesses.
So, yes, it may balance out, But sometimes, the damage is done in some people's minds. I'm not averse to these types of threads, mind, because it does reveal things about the character of both the plaintiff and the accused, but one should always allow for an inevitable element of internet drama
Vintage. Cursive italic. Iron gall.
On top of what silverlifter has offered, I would suggest another issue: we live in the era of Yelpers. It can get very not pretty. I think there are parallels to the kind of activity discussed in this thread, but I have absolutely no idea how to remedy or if a remedy is needed. It isn't as if bad deals have never occurred, just as there are certainly legions of PITA customers.
Also, is Mr. Dill getting paid by the word?
"When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
and that when Truth and Error have fair Play, the former is always an overmatch for the latter."
~ Benjamin Franklin
Chrissy (November 12th, 2020), eachan (November 12th, 2020), Stands on Feet (November 13th, 2020)
bunyip (November 12th, 2020), Chrissy (November 12th, 2020), Jon Szanto (November 12th, 2020), Sailor Kenshin (November 12th, 2020), Stands on Feet (November 13th, 2020)
Jon Szanto (November 12th, 2020)
Nor I, especially when the OP explains how often he has contacted the seller and been confused by the responses. We all know this does not "shame" the seller. It's just one poster seeking advice and making a cautionary suggestion. I, for one, am grateful for it. It doesn't mean that I think the seller is trash. It's another data point shared by an individual. Why are we so protective of sellers? Screw them. This site is not a shill for the selling class.
Yes the Market Feedback forum has a sticky post at the top detailing those rules.
Regards, Chrissy | My Review Blog: inkyfountainpens
A Smug Dill (November 12th, 2020), carlos.q (November 12th, 2020)
My hands are back on the wheel!Caution, bend ahead! There is a sliding scale of acceptability here when it comes to being critical of sellers. Some are fairer game than others.
Empty_of_Clouds (November 12th, 2020)
If you're asking me, I have no idea. Someone said above that they contacted them, but I have no knowledge of this. But to be clear, I don't care. The rules say a mod would do this, but Dan, who wrote that rule 10 years ago, is no longer a mod here. But again, this thread needs no intervention. It is mild and reasonable. The negative reactions have been unwarranted.
ethernautrix (November 12th, 2020)
Vintage. Cursive italic. Iron gall.
The criticism of the OP as engaging in "name and shame" was unwarranted. Suggesting that the OP was somehow out for "revenge" or "damage" was unwarranted. I would call these "bullshit" (your term).
Reports of positive experiences with iguanasell are of course warranted, and somewhat broad in scope (it appears here).
Last edited by TSherbs; November 12th, 2020 at 05:07 PM.
Yeah. I'm not seeing the shame part. This isn't a courtroom, nor a lawsuit.
Buyer had a confounding experience and wanted to know if others had experienced the same or similar, for reassurance, I gather.
I'm not concerned about other readers who form opinions before discovering more about an issue (Buyer's confusion, criticism, or complaint).
Again, the backlash is swift in these matters -- and generates much discussion. Here we are.
I certainly felt constrained about sharing my experiences with a well-loved and respected nib meister (years ago, back when such posts weren't verboten on FPN). No wonder these vendors are so highly esteemed. There is no other option. Not sure why they need such protection. Some honest feedback could help them improve their business.
_____________
To Miasto
724Seney (November 12th, 2020), Sailor Kenshin (November 13th, 2020)
IguanaSell has issued a refund, and have issued an apology.
"We already have proceeded with the cancelation and the refund, but due to the high occupancy season we have a slight delay with managing inquiries.
At Iguana Sell we do mind the prompt responses and the customer service. This being said, our colleagues will work in extra shifts in order to get everything solved as soon as possible."
At this point, it seems like the staff is overworked - especially since it is of the holidays. Perhaps this is the case, where something fell through the cracks.
Anyways, I never meant this to be as a IguanaSell is the worst seller ever, you should never buy from them <- Based on my experience and others you can decide that for yourself, but I wanted to inform everyone of my situation so that one can make wiser decisions with purchases... I also wanted to reach out and see if anyone else had a similar experience, since at that point, it could be a trend not a anomaly.
I have seen plenty of reviews where buyer is happy, and at the end of the day IguanaSell has made it right though it might have been because of the review
Last edited by sworist; November 12th, 2020 at 08:42 PM.
-NK
u/sworist
Sailor Kenshin (November 13th, 2020)
I purchased through paypal. I would have been given instant notification since paypal does same day refunds, while it may take awhile for it to show up on my credit card, it would - and has - shown up on my paypal transactions.
As for revenge, not sure what "revenge" is to be had. I have shared my experiences and you can share yours. While mine was somewhat confounding, I tried to be understanding and have reached out to the community to see if there were similar incidents, or if this was a anomaly.
As for contact, I did try using their chat options, but I do not use Facebook or whatsapp as suggested on their website. I always communicate through email, and it has worked well for me so far.... with responses that were given within 24 hours.
-NK
u/sworist
A Smug Dill (November 12th, 2020), Jon Szanto (November 12th, 2020)
One potential problem is that if the naming and shaming is unreasonable and the injured party can show a financial loss then there has been cases in Europe where the forum AND the poster has been held liable.
The defence for this action by the poster would be to show that the libel was accurate.
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