Originally Posted by
silverlifter
Insurance is to protect the seller, not the buyer. In waiving that protection, you assumed responsibility. A costly lesson to learn, no doubt, but I can't see how this is ebay or paypal's fault.
This^^^^
For what it's worth, if I didn't receive an item and contacted the seller to give him this information I would "get pissed" if the seller responded "well that's unfortunate. I can't do anything about it" I would immediately file a case of non-receipt with ebay. The ebay mantra is: Y
ou get what you paid for or your money back. Sellers ARE responsible for items lost in shipping. That's why they take out insurance.
Firstly: When a buyer buys an item from a seller on ebay then it's up to the seller to ensure that he gets that item to the buyer. Whether the buyer wants insurance or not is irrelevant. The seller needs to ensure he protects himself in the way that ebay and PayPal prescribe. If it was an ebay item paid for by PayPal then it needs mailing out within a week and it needs a valid tracking number. Those are the requirements.
Secondly: If the buyer makes a claim of non-receipt then ebay contacts you immediately with the case details and the time scale for your actions.
If you mailed it out with a valid tracking number then you provide proof of delivery to ebay, via the case, within the prescribed period required.
If you don't have a valid tracking number or you didn't take the required action within the prescribed time then you are unlikely to win the case.
Ebay has had to decide the case on all of the details they have within the required time. Did you respond to the case with the valid tracking number confirming delivery within the timescale they gave you? If so then you need to email the CEO and tell him they got this wrong.
If you have a valid tracking number confirming delivery but didn't respond to the case in time then you need to contact the CEO and tell him why you didn't provide that within the timescale and hope for the best.
I can't see where ebay has "screwed you." They seem to have followed their standard practice.
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