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Thread: Montblanc USA Fort Worth Repair Center now CLOSED.

  1. #61
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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    Jeez, James, what a challenge.

    Sent from my moto g power using Tapatalk

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    oh dear junglejim this sounds really poor and if it was my pen I would be getting really frustrated by now. I'm rather relieved that we don't have to deal with MJR here and that if we wish to contact Montblanc we can do so and they respond. By now I would be sending an email to someone higher up in the Montblanc administration.
    (Re USPS mail - I hope you will receive your Autumn card without a long delay.)
    Regards, Chrissy | My Blog: inkyfountainpens

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    junglejim (October 20th, 2021)

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    I called MyJewelryRepair this afternoon to get the latest update on my Montblanc pen. I spoke to Liz after a relatively short (for them) wait of 4 minutes. She was able to tell me that my pen was shipped out by Fedex to Montblanc Hamburg on 13 September and the package was received on 20 September at 1100hrs. So MJR is now just waiting to hear from Montblanc and then they will contact me by email if I want to authorize the repair if there are any charges.

    I do wonder if new owners of Montblanc Limited Edtion or Writer's Edition fountain pens that want a nib swap will have to go through the same type of wait?
    Last edited by junglejim; November 19th, 2021 at 04:17 PM.

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    wow

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    Well here are the final charges MJR emailed me this morning for the Montblanc Pen Repair. They need it paid before repairs can be authorized:


    REPAIR_ITEM Germany Processing & Handling Other Part 1 N $100.00 (USD)
    REPAIR_ITEM Repair Service Other Part 1 N $139.70 (USD)
    TAX Tax Tax 1 N $20.97 (USD)
    SHIPPING SHIPPING Shipping 1 N $28.50 (USD)

    Total: $289.17 (USD)

    So the actual repair of the pen by Montblanc Germany would come to $139.70 and the MJR charge to send it back from Hamburg Germany to MJR is $100 (Which is the same amount I had to pay to have MJR send it to Germany. Or maybe it is a charge for Montblanc to even look at the pen? It doesn't say.) The tax on the repair service + international shipping is $20.97 (works out to 8.75% which is CA sales tax) and the charge for shipping from MJR to my house is $28.50 for UPS 2nd Day with $700 insurance. (The itemization chart is a copy/paste from my email.) There is no estimate on how long this will take.
    Last edited by junglejim; November 20th, 2021 at 03:03 PM. Reason: spelling, as usual...

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    I spent about that much getting my M800 repaired and it didn't even get it's passport stamped.

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    I originally spent GBP350 to repair a crack in the section of my Virginia Woolf plus the boutique paid GBP65 for the cost of the level one service that they mistakenly quoted me for the repair. At least in my case the P&P was not mentioned separately if charged for. MJR certainly know how to charge for P&P.
    Regards, Chrissy | My Blog: inkyfountainpens

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    Just an update from MJR. I called on 10 February and spoke to Natalie to see if there were any updates on the repair of my pen. She said that once a Montblanc order leaves their hands they get no updates from Montblanc until it is returned to MJR in California. I also asked MJR to check on the return shipping charges from Rancho Cucamonga California back to my house since I think their automated email system double charged me on the shipping. Natalie said she would forward my request to billing. On 14 February I received an email from her saying that not only was I double billed for the return US shipping, but I was double billed for the shipping of the pen to Germany. MJR promptly credited $128 back to my credit card account. So shipping of the pen to Germany should be $100 roundtrip, NOT $200 roundtrip.

    And still waiting...

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    Crikey! What a performance, and how incredibly frustrating.

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    Repaired and Finally Home !!


    Top-- Montblanc Large Boheme
    Bottom-- Montblanc Marcel Proust
    Attached Images Attached Images

  12. The Following 5 Users Say Thank You to junglejim For This Useful Post:

    bunnspecial (March 29th, 2022), Chrissy (March 30th, 2022), FredRydr (March 29th, 2022), Sailor Kenshin (March 30th, 2022), TSherbs (March 29th, 2022)

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    Default Re: Montblanc USA Fort Worth Repair Center now CLOSED.

    Congrats. What an ordeal.

  14. The Following User Says Thank You to TSherbs For This Useful Post:

    junglejim (March 29th, 2022)

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