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Thread: Shout out to Leonardo Customer Service

  1. #1
    Join Date
    Jun 2020
    Thanked 27 Times in 18 Posts
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    Default Shout out to Leonardo Customer Service

    I just wanted to take a moment to talk about some good customer service. My wife has an about 1 year old Leonoardo Momento Zero with a Bock steel nib. Recently, the gold plating on the nib started to peel off and wreck the writing experience. I couldn't find any replacement Bock nibs, so I emailed Leonardo. Today I received an entire new section with a new Jowo nibs as a no-cost replacement. The nib write flawlessly and it's so nice to have the pen writing to its potential again.

    A big grazie to Leonardo.


  2. The Following 4 Users Say Thank You to AlohaPens For This Useful Post:

    BayesianPrior (October 13th, 2021), fountainpenkid (October 13th, 2021), markiv (October 25th, 2021), Robert (October 13th, 2021)


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