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Thread: Shout out to Leonardo Customer Service

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    Default Shout out to Leonardo Customer Service

    I just wanted to take a moment to talk about some good customer service. My wife has an about 1 year old Leonoardo Momento Zero with a Bock steel nib. Recently, the gold plating on the nib started to peel off and wreck the writing experience. I couldn't find any replacement Bock nibs, so I emailed Leonardo. Today I received an entire new section with a new Jowo nibs as a no-cost replacement. The nib write flawlessly and it's so nice to have the pen writing to its potential again.

    A big grazie to Leonardo.

    Scot

  2. The Following 6 Users Say Thank You to AlohaPens For This Useful Post:

    BayesianPrior (October 13th, 2021), fountainpenkid (October 13th, 2021), Jon Szanto (November 29th, 2021), markiv (October 25th, 2021), Robert (October 13th, 2021), Yazeh (November 29th, 2021)

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    Default Re: Shout out to Leonardo Customer Service

    I have the same problem with mine. How did you find their customer support contact info?

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    Senior Member penwash's Avatar
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    Default Re: Shout out to Leonardo Customer Service

    Quote Originally Posted by AlohaPens View Post
    Recently, the gold plating on the nib started to peel off and wreck the writing experience.
    I'm glad that Leonardo came through for you.

    But could you help me understand what you mean with the above statement?

    I understand if the tipping material snap off, that could wreck the writing experience, but just the gold plating peeling off?
    - Will
    Unique and restored vintage pens: Redeem Pens

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    Senior Member Jon Szanto's Avatar
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    Default Re: Shout out to Leonardo Customer Service

    Quote Originally Posted by penwash View Post
    I understand if the tipping material snap off, that could wreck the writing experience, but just the gold plating peeling off?
    Will, it is happening to my first LOI pen as well. My belief is that the plating on the steel nib was applied poorly or the nib not prepared, but in a number of places there is corrosion and the plating is coming off - at most in small flakes, but I can see it all over the nib, especially at base and slit. I just saw a post on the PenAddict slack with someone else with photos of it. I really tried to ignore it but it is getting worse. The thing is, I've only inked it with the LOI ink that came with the pen. It may be these kind of issues that caused them to move from Bock to Jowo, I don't know.

    Their track record with customer service is a bit spotty, so fingers crossed. I'll likely wait til the new year.
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

    ~ Benjamin Franklin

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    Senior Member penwash's Avatar
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    Default Re: Shout out to Leonardo Customer Service

    Quote Originally Posted by Jon Szanto View Post
    Quote Originally Posted by penwash View Post
    I understand if the tipping material snap off, that could wreck the writing experience, but just the gold plating peeling off?
    Will, it is happening to my first LOI pen as well. My belief is that the plating on the steel nib was applied poorly or the nib not prepared, but in a number of places there is corrosion and the plating is coming off - at most in small flakes, but I can see it all over the nib, especially at base and slit. I just saw a post on the PenAddict slack with someone else with photos of it. I really tried to ignore it but it is getting worse. The thing is, I've only inked it with the LOI ink that came with the pen. It may be these kind of issues that caused them to move from Bock to Jowo, I don't know.

    Their track record with customer service is a bit spotty, so fingers crossed. I'll likely wait til the new year.
    Now that sounds pretty bad.

    All the Leonardo pens that I had/have sports silver-colored nibs. They don't have gold-colored plating on them.
    So I guess that's why I don't notice anything like you described?
    - Will
    Unique and restored vintage pens: Redeem Pens

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    Senior Member Jon Szanto's Avatar
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    Default Re: Shout out to Leonardo Customer Service

    Quote Originally Posted by penwash View Post
    So I guess that's why I don't notice anything like you described?
    I can't say what wouldn't happen, or if it is occasional bad nibs or 'all gp nibs are suspect", that kind of thing. I have two ruthenium plated nibs, the dark silver-grey look, and one of the two is starting to concern me. They tie in with the rest of the trim, so I don't want to lose that nib/look.
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

    ~ Benjamin Franklin

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    Default Re: Shout out to Leonardo Customer Service

    Yup- that's the same thing that happened to me. There were no questions about ink used or anything like that, so I'm guessing it's a known manufacturing issue.

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