Two-factor question/issue

[Marsilius]

I can log in on my home computer, ONLY IF I am at home, but not from anywhere else. Because my two-factor app says "Account disabled" on my phone, I cannot change the number or reconnect. "Reconnect" sends me to my settings, which I can't change unless I have the two-factor code. Catch 22. Any suggestions? As I type I am thinking I should try from my old phone, but not feeling hopeful.

[Chrissy]

I'm not sure how well FPGeeks is set up for phones so it may be common that is doesn't work on some. The two-factor format might need updating on here. I've never tried to use it via my iPhone but used to successfully use it through Tapatalk on my Android phone.

[usk15]

Try to connect from phone using a web browser(firefox, chrome), not with tapatalk.

[Marsilius]

Was not using Tapatalk already, this is all from my laptop and phone:

On my phone, my duo-mobile app says "Account disabled", and "Reconnect", which leads to advice to log in here and set up two-factor verification using mobileapp. When I click on Two-Factor in Settings here, my only choice of clicking on this:

Screenshot 2022-12-21 at 8.55.45 AM.jpg

The resulting dialogue is this, with not way to respond, since I can't get a recovery key from my phone without setting up my two-factor notification here, which I can't do unless my account is activated on my phone!:

Screenshot 2022-12-21 at 8.55.53 AM.jpg

The good news is I can still log in from home . . . and therefore can't "waste" my time here from anywhere else . . . where is one of my genius kids when I need them?

[Marsilius]

Problem Resolved:
I went into my drawer and found my old phone and there inside the duomobile app was the verification code. Maybe this thread will be useful if anyone else has a similar issue . . . or just wants a laugh at some bungler

Oh yes, and don't forget to take a screen shot of your first verification code and qrcode when you set it up again!

[ronhix]

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[lilycollins]

Some two-factor authentication apps provide backup options, such as backup codes or alternative authentication methods. If you have these backup options set up or available, try using them to log in.

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