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Thread: indypendance contact

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    Default indypendance contact

    Anyone have a contact number for Mike and Linda Kennedy at Indypendance? I've had a pen with them since July and can't get a response out of them via email. I've reached out multiple times now and am beginning to get a bit worried.

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    Senior Member Ron Z's Avatar
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    Default Re: indypendance contact

    They have had a problem with emails getting through despite all efforts to fix it. The result of changes to the website that they had to make. A call might be more efficient.

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    Default Re: indypendance contact

    Quote Originally Posted by mcannad1 View Post
    Anyone have a contact number for Mike and Linda Kennedy at Indypendance? I've had a pen with them since July and can't get a response out of them via email. I've reached out multiple times now and am beginning to get a bit worried.
    There was an almost identical post made on FPN about a month ago but it was quickly shut down.

    Their website provides no telephone number and directs people looking to contact them to use email.

    The "our email isn't working" explanation is sounding more and more like the old "The dog ate my homework" excuse.

    Hopefully, someone has provided the OP with their phone number!
    Perhaps that approach will work........ but the FPN post indicated that calls were made and voice mails were left, also to no avail.

    This may be more of a problem than some people want to believe.

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    Default Re: indypendance contact

    Quote Originally Posted by Ron Z View Post
    They have had a problem with emails getting through despite all efforts to fix it. The result of changes to the website that they had to make. A call might be more efficient.
    Hi Ron, I'd be happy to call but they don't list a phone number anywhere on their website or in the email they had sent when I initially sent in my pen for service. If you have a number for them, or want to pass my number along to them for them to contact me, feel free to PM me.

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    Default Re: indypendance contact

    Quote Originally Posted by 724Seney View Post
    Quote Originally Posted by mcannad1 View Post
    Anyone have a contact number for Mike and Linda Kennedy at Indypendance? I've had a pen with them since July and can't get a response out of them via email. I've reached out multiple times now and am beginning to get a bit worried.
    There was an almost identical post made on FPN about a month ago but it was quickly shut down.

    Their website provides no telephone number and directs people looking to contact them to use email.

    The "our email isn't working" explanation is sounding more and more like the old "The dog ate my homework" excuse.

    Hopefully, someone has provided the OP with their phone number!
    Perhaps that approach will work........ but the FPN post indicated that calls were made and voice mails were left, also to no avail.

    This may be more of a problem than some people want to believe.
    Unfortunately still haven't been able to get a number. I'm about to have to resort to snail mail in the hopes that they'll read it and contact me. The email delivery issue definitely seems like something they should address. These issues shouldn't be hard to resolve with the right input. I know they're a small business with limited time, but it's a bit unnerving to go weeks without a response when they have a high dollar pen. At this point, listing a phone number, letting everything go to voicemail and then returning the urgent calls would at least be better.

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    Default Re: indypendance contact

    Update - I was able to finally get in touch with them. They did confirm software/email issues with their website that have been plaguing their business and that have resulted in some delays to the repair queue. Mike was very apologetic and is going to expedite my repair to try and get it back as quickly as possible.

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    Default Re: indypendance contact

    Quote Originally Posted by mcannad1 View Post
    Update - I was able to finally get in touch with them. They did confirm software/email issues with their website that have been plaguing their business and that have resulted in some delays to the repair queue. Mike was very apologetic and is going to expedite my repair to try and get it back as quickly as possible.
    They've had your pen for four months and now, only after you have detailed your experience on a fountain pen chat site, they are going to expedite it?
    Wow, lucky you!

    I'm sorry, I don't buy it. Not one bit of it.

    First, why haven't you heard from them before now....... regardless of their web site issues?
    Second, if you hadn't made your post how many more months would they have waited before sending you some sort of an update? Not to mention return your repaired pen!
    Finally, and most perplexing, is if they are aware of their website / email malfunctions as the significant issue they are, why haven't they posted instructions on their website as to how customers should be communicating with them until the problem is remedied? All their web site advises is to email them (!)........ and not to call.

    IMO, a clean-up is needed on the Indy-pen-dance aisle.
    Last edited by 724Seney; November 21st, 2023 at 06:05 PM.

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    Default Re: indypendance contact

    I agree with 724Seney in that if they had one of my pens I wouldn't be happy to be suffering from a problem that has been caused by their web-site. I would wish to know of an approximate date when my pen would be fixed before I sent it to them and if they had a problem I would expect them to make contact with me rather than me trying to make contact with them using a method that they know doesn't work.

    I've sent pens to Ron Zorn in the knowledge of an estimated fix date and didn't have to sit around waiting for any long length of time after that date wondering what might have happened. Everything happened on time - items were fixed, payment request was made and my items were safely dispatched straight after payment.

    It's called running your business effectively. If there is a problem at your end then you need to make contact with your customers and keep them in the loop. Isn't that normal?
    Regards, Chrissy | My Review Blog: inkyfountainpens

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    Default Re: indypendance contact

    Quote Originally Posted by mcannad1 View Post
    Update - I was able to finally get in touch with them. Viberate They did confirm software/email issues with their website that have been plaguing their business and that have resulted in some delays to the repair queue. tojiro knives Mike was very apologetic and is going to expedite my repair to try and get it back as quickly as possible.
    Ah, the classic tale of the elusive customer service rendezvous! It sounds like you've successfully navigated the maze of software gremlins to reach the wise sage
    Last edited by WaltZucher; January 10th, 2024 at 12:05 AM.

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    Default Re: indypendance contact

    The frustrating experience continues here. After a response in November from Mike that my pen would be pulled and worked on, I have yet to hear anything additional back. I understand that sometimes repairs can take time, but I reached back out for an update and a new estimated completion date for the repair and haven't gotten a response. I've emailed a couple times over two weeks now, and even messaged on facebook, with no reply. This whole experience has been quite frustrating, at this point I'd almost rather have my pen back repaired or not than continue having to deal with this.

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    Default Re: indypendance contact

    They are on vacation. It happens.

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    Default Re: indypendance contact

    Quote Originally Posted by Ron Z View Post
    They are on vacation. It happens.
    Seriously??
    After all he's been through???
    Good to know you think this is ok...... but, personally, I think it is completely unacceptable.

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    Default Re: indypendance contact

    I'm still mad they stole Jon's "Daily Grind" name for their DailyItalic™.

    lol
    "A truth does not mind being questioned. A lie does not like being challenged."

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    Default Re: indypendance contact

    Quote Originally Posted by dneal View Post
    I'm still mad they stole Jon's "Daily Grind" name for their DailyItalic™.

    lol
    Jon who?
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

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    Default Re: indypendance contact

    "A truth does not mind being questioned. A lie does not like being challenged."

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    Default Re: indypendance contact

    Quote Originally Posted by dneal View Post
    Good Lord, I have trouble remembering what I said last week.
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

    ~ Benjamin Franklin

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    Default Re: indypendance contact

    Quote Originally Posted by Jon Szanto View Post
    Quote Originally Posted by dneal View Post
    Good Lord, I have trouble remembering what I said last week.
    I have trouble remembering uhhhh..... what were we talking about again?

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