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April 2nd, 2012, 06:02 PM
#1
Oh My Golly Gosh!!!!!!!!!!! (or something along those lines :)
Hi All,
After sailing practice today, I was eagerly awaiting my m400 (which was bitten by my lovely pooches: http://fpgeeks.com/forum/showthread....eat-them-both!) and I got it!
But here's the surprise: the only problem with the pen was the chewed mechanism (the barrel was chewed but functional), but the pen that arrived in the mail today was a TOTALLY NEW PEN!!!!! They replaced EVERYTHING!!!! (minus the nib, for obvious reasons.....).Even the cap, which was only a bit worn, was replaced completey. This is a street price of $180 (on Richard Binder;s site) And the best part is I didn't pay one cent, not even for shipping. Talk about customer service!
Just wanted to pass on my great news,
Will
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April 2nd, 2012, 06:05 PM
#2
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April 2nd, 2012, 08:07 PM
#3
Senior Member
- Rep Power
- 14
Outstanding!!!
Sent from my Xoom using Tapatalk
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April 2nd, 2012, 09:23 PM
#4
It was probably easier to just send you the new pen. Good on Pelikan.
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April 2nd, 2012, 10:06 PM
#5
Senior Member
- Rep Power
- 13
d- ^_^ -b double thumbs up!
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April 3rd, 2012, 01:11 PM
#6
yeah, abi (the pen repairer) said she has 'round 300 pens to repair, so I don't think its very efficient to truly repair them 
But a new pen is better than a half new-half old one!
will
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April 3rd, 2012, 06:42 PM
#7
Senior Member
- Rep Power
- 13
hey, that's great! i'm so glad to hear a happy ending to this story!
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April 3rd, 2012, 07:28 PM
#8
@kp288908--yeah, I'm happy too! I really was baffled when i saw a whole new pen!
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April 5th, 2012, 01:01 PM
#9
The Nibsmith
- Rep Power
- 16
This is fantastic news! I'm very happy for you. I can only imagine how excited you were when you received the pen.
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