Results 1 to 11 of 11

Thread: Cost of 1st level Service in the UK

  1. #1
    Senior Member
    Join Date
    May 2013
    Location
    Kent UK
    Posts
    548
    Thanks
    25
    Thanked 172 Times in 90 Posts
    Rep Power
    11

    Default Cost of 1st level Service in the UK

    Hi all

    Anyone know what Montblanc charge for their 1st level service in the Uk, I have a 147 with a bit fallen off from the end of the barrel at the nib end and I understand a new barrel will be needed.

    I have been told this will be covered by their 1st level service so was trying to find out just how much they charge for that.

    I have been told its £60 but have also been told its £80

    Anyone know what it actually is in the UK and would a new barrel be provided under a level 1 repair or would that be more

    This picture shows the trim ring missing from the end of the barrel.

    image.jpg

    Thanks

    Paul


    e
    Last edited by Paul-H; December 18th, 2013 at 02:00 PM.

  2. #2
    FPG Donor ♕ Chrissy's Avatar
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    11,470
    Thanks
    6,930
    Thanked 10,502 Times in 4,015 Posts
    Rep Power
    24

    Default Re: Cost of 1st level Service in the UK

    I think it's still £60, but any boutique will advise you the price over the phone.

  3. #3
    Senior Member
    Join Date
    May 2013
    Location
    Kent UK
    Posts
    548
    Thanks
    25
    Thanked 172 Times in 90 Posts
    Rep Power
    11

    Default Re: Cost of 1st level Service in the UK

    Hi

    Its now gone off for repair, the Boutique said its £80 or they will phone me if its more once its its gone back to Germany, I will probably get it back at the end of January or beginning of February.

    Will post an update when I get it back or get the higher than £80 phone call

    Paul

  4. #4
    Senior Member kaisnowbird's Avatar
    Join Date
    Apr 2013
    Location
    Sydney, Australia
    Posts
    1,100
    Thanks
    1,637
    Thanked 613 Times in 347 Posts
    Rep Power
    13

    Default Re: Cost of 1st level Service in the UK

    Pardon my ignorance - what does the 1st level service involve?
    Kai

    "Nature does not hurry, yet everything is accomplished." -- Lao Tzu


  5. #5
    Senior Member
    Join Date
    May 2013
    Location
    Kent UK
    Posts
    548
    Thanks
    25
    Thanked 172 Times in 90 Posts
    Rep Power
    11

    Default Re: Cost of 1st level Service in the UK

    As I understand it, it covers anything that is not Gold or Silver Coloured. Although they claim there charges start at £37 but gave no indication as to what you get for that, but its probably little more than a letter to say your pen has been examined and found to be Genuine/Fake (Delete as Appropriate).

    Paul

  6. #6
    Senior Member
    Join Date
    May 2013
    Location
    Kent UK
    Posts
    548
    Thanks
    25
    Thanked 172 Times in 90 Posts
    Rep Power
    11

    Default Re: Cost of 1st level Service in the UK

    Hi all

    Just had a Phone call from my local Boutique to say my 147 is back from repair so not too bad for the time of year.

    The cost will be £70, I will be picking it up from them tomorrow so will know then just what they have replaced, it should be the complete barrel as the missing bit is part of the barrel.

    Paul

  7. The Following 3 Users Say Thank You to Paul-H For This Useful Post:

    da vinci (January 19th, 2014), Jeph (January 19th, 2014), Tony Rex (January 19th, 2014)

  8. #7
    Senior Member
    Join Date
    Jun 2012
    Posts
    482
    Thanks
    2,482
    Thanked 243 Times in 136 Posts
    Rep Power
    12

    Default Re: Cost of 1st level Service in the UK

    Thanks for posting this helpful update, would be glad to hear the conclusion of this situation.

  9. #8
    Senior Member
    Join Date
    May 2013
    Location
    Kent UK
    Posts
    548
    Thanks
    25
    Thanked 172 Times in 90 Posts
    Rep Power
    11

    Default Re: Cost of 1st level Service in the UK

    Hi all

    Just got back from the Boutique with my 147 all fixed and rearing to go.

    Paperwork says that a level. 2 service was done and that cost £70.

    It looks like a new barrel has been fitted although it looks like its a two piece barrel so thay might have just replaced the section. The rest of the pen has been polished and almost looks like new, including the nib that now has that new nib sparkle that is normally reserved for pens on show in the boutique under their very specular lighting, specially chosen to show off their nibs and gols pens.

    They did not take the opportunity to replace the cartridge holder that had some pitting, but then again I didn't ask them to.

    Other than that I am well pleased with the work done and the turn around was quite quick as well, even though I took it in just before Christmas, they said it would not be sent to Germany untill after the new year, so it's was less than 19 days away in real terms.

    Paul

  10. The Following 4 Users Say Thank You to Paul-H For This Useful Post:

    da vinci (January 20th, 2014), Jeph (January 20th, 2014), kaisnowbird (January 20th, 2014), Tony Rex (January 20th, 2014)

  11. #9
    Senior Member
    Join Date
    Jun 2012
    Posts
    482
    Thanks
    2,482
    Thanked 243 Times in 136 Posts
    Rep Power
    12

    Default Re: Cost of 1st level Service in the UK

    Sounds like a happy ending. Thanks for posting the conclusion.

  12. #10
    Senior Member kaisnowbird's Avatar
    Join Date
    Apr 2013
    Location
    Sydney, Australia
    Posts
    1,100
    Thanks
    1,637
    Thanked 613 Times in 347 Posts
    Rep Power
    13

    Default Re: Cost of 1st level Service in the UK

    Given the amount of work done, the price is quite fair I reckon.
    Love a happy ending.

  13. #11
    Senior Member
    Join Date
    May 2013
    Location
    Kent UK
    Posts
    548
    Thanks
    25
    Thanked 172 Times in 90 Posts
    Rep Power
    11

    Default Re: Cost of 1st level Service in the UK

    Yep, I was happy to pay for the work done and happy with the end result.

    Still not got a clue what a level one service costs though or what you get done with a level one service, as others have posted that barrel and cap changes are included in the level one price, but mine had the barrel changed with a level two service. What's the difference between level one and level two. Or is it something simple like level one for worn out parts and level two for broken?

    Paul

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •