new pen, returned for skipping, reasonable turnaround time?

**KrazyIvan** · January 21st, 2014, 10:09 AM

I agree with mhosea. Return shipping should be on you but the cost for shipping from the retailer/warranty site to your address should be on their dime. I have dealt with electronic item warranty repair and that is what I have experienced. One pen retailer that I had exchange my pen sent me my new pen with a return shipping label (insured and track-able). They just told me to pack the old pen in the packaging of the new pen, slap the label on the box and drop it in any USPS mail drop.

**Koyote** · January 21st, 2014, 10:16 AM

It varies, but I would not expect to pay for the repaired item to be returned to me.

Buy your next pen from someone else, if you don't like it. For what it's worth, I have had mixed results buying pens/nibs from nibmeisters, and now won't really pay much extra for the privilege. As long as I can return a pen, I will buy from wherever is cheapest.

**PeppWaves03** · January 21st, 2014, 11:05 AM

I would expect each person sending the pen to pay their own shipping.

**Cookies** · January 21st, 2014, 11:25 AM

Originally Posted by 85AKbN

So, new pen, problem with skipping, I am charged $8.00 for return shipping back for repair. FP is fixed, I am now charged $17.00 to get my pen back, and am told that this is the same across the industry: buyer pays return shipping on repair on a new pen under warranty. Is this true?

Like the others I would find that unacceptable. You should not be expected to pay for anything if the product is defective OOTB. I have never had to pay to return a defective or incorrectly sent item. All around this sounds like a disappointing customer service experience. I would appreciate knowing which site you purchased from as I would like to steer clear of them.

**jar** · January 21st, 2014, 12:04 PM

Originally Posted by 85AKbN

So, new pen, problem with skipping, I am charged $8.00 for return shipping back for repair. FP is fixed, I am now charged $17.00 to get my pen back, and am told that this is the same across the industry: buyer pays return shipping on repair on a new pen under warranty. Is this true?

Perhaps a misunderstanding. I suggest a nice email reminding them it is a new pen bought from them.

**85AKbN** · January 21st, 2014, 07:33 PM

Full disclosure.

I purchased a ********** FP on the day before Christmas Eve and had it in my hand on Christmas Eve. Wow. Speed of light shipping. It was given as a gift on Christmas day and recipient requested an exchange for a Pelikan M800 (for me) two days later, per return policy. ******** price ($XXX.00), M800 $XXX.00, difference $30.00 credit). I returned the ********* in pristine condition, as I received it and received no feedback on the product being received as it was shipped, new, in box. I received the M800 and proceeded to write with it and discovered the periodic skipping. Called and was told to send it back. Asked who paid shipping, I was told I would incur the cost. Asked if they could use the $30.00 credit for the return shipping. They told me that was fine.

This is not a big deal with me. I want to continued to do business with them. As stated in the op, this is just an rfi.

eta: Resolved (Above and beyond the call...).

Please lock.