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Thread: I wrote the president of Montblanc. They Wrote Back.

  1. #1
    Senior Member 00Photo's Avatar
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    Default I wrote the president of Montblanc. They Wrote Back.

    On the InCoWriMo website there is a list of people who you can write. I wrote to several of the people on that list. One of them was the president of Montblanc.

    Montblanc EMAILED me back immediately. I did not give them my email address. I have shopped at the boutiques several times though. They are smart and cross referenced my name with their customer database! They had the boutique manager at the last boutique I shopped at write me back! How awesome is that! They also kindly informed me that Jan Patrick Schmitz is no longer the CEO. Mike Giannattasio has assumed that role now. (I think I wrote before the switch). In the email they requested my home address. Here's the letter I received back:

    A one pound letter? That's a big letter!



    Who Gift-wraps a letter?







    That's Not a Letter!!















    They sent a beautiful leather small folio, a CD of some classical music performed by Lang Lang , a small booklet and a hand written thank you from the Chicago Boutique manager Patrick Parkey.

    I was absolutely overwhelmed by the generosity and awesomeness of this gift. I have to write a couple more letters thanking both the CEO and the Boutique Manager in Chicago!

    (The 149 pictured was mine, they didn't sneak one in there)
    Last edited by 00Photo; March 24th, 2014 at 08:07 PM.

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    Senior Member Lady Onogaro's Avatar
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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    That is beautiful, Hector! You were amply rewarded for your kind letters. (Positive letter karma.)
    Lady Onogaro

    "Be yourself--everybody else is already taken." --Oscar Wilde

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    I received a book and a gift card from Levenger once when I wrote to Steve Leveen, but your gift trumps that. Awesome!
    Draw close. Hold hands. Life is short. God is good. - Jan Karon

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    What wonderful customer service, and I think adding your pen was a nice touch.

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    That is amazing. I absolutely love that folio. Lucky you.

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    Senior Member Jon Szanto's Avatar
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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Well, that is about 17 levels of wonderful. We can't expect all companies to have this level of customer valuation, but I'm glad it was rained upon such a good fellow. Congratulations!
    "When Men differ in Opinion, both Sides ought equally to have the Advantage of being heard by the Publick;
    and that when Truth and Error have fair Play, the former is always an overmatch for the latter."

    ~ Benjamin Franklin

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Wow that's amazing!
    ---
    Current pen rotation: way too many!

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Wow!! Now that is a class act. The next time i'm in Chicago I will have to make a point to stop in the shop.

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    That's pretty awesome.
    Write buzzed. Edit sober.

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Awesome !!!

    Very nice to see them go the distance and do something that nice.
    Last edited by earthdawn; March 25th, 2014 at 03:47 AM.

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    Senior Member Bogon07's Avatar
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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Montblanc must have felt they needed to "one-up" the beautiful presentation of your InCoWrimo letters.
    A well deserved response. Thanks for sharing.
    sinistral hypergraphica - a slurry of ink
    "Nothing means less than zero"

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    Senior Member Mags's Avatar
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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Very nice.
    Mags or Rob Maguire MB 149, 147, 146,144, Mozart, Boehme, Sailor Realo, Aurora Optima, Churchmen Prescriptor and Parson's Essential, Parker 51 1.3 mm stub, Parker Vacumatic 1939 OB Can, TWSBI's (540,580, Mini and Vac 700), Pelikan M 1000/800 Demonstrator 600/200 demoM/200 OBB, Visconti Rembrandts (2), Lamy, Cross, Watermans, Pilots, Sheaffer's, Omas 360 LE 84/360, GvFC, Esterbrooks J and SJ, Bexley Jitterbug, Taccia, Eversharp 1952 flex, Edison Herald, Franklin Christoph Piper.

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    What a lovely gesture. That's impressive customer service and sterling PR efforts! Congrats Hector.
    Kai

    "Nature does not hurry, yet everything is accomplished." -- Lao Tzu


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    Senior Member Crazyorange's Avatar
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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Wow! Now that's a company who appreciates their customers.

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Wow! Congrat's Hector!

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Thank you for sharing Hector, what a lovely surprise for you. Well deserved.
    Check out my blog: http://inlovewithjournals.wordpress.com/


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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Very nice and, really, an appropriately lavish response to one of your spectacular letters! Kudos to you!
    "Nolo esse salus sine vobis ...” —St. Augustine

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    Wow! That really is very generous. Am impressed.

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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    That is a plus. And now I think I shall have to stop by that store now. Geez...they need to place this information in Google!!! I know where I am going next weekend.

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    Senior Member 00Photo's Avatar
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    Default Re: I wrote the president of Montblanc. They Wrote Back.

    The boutique is awesome. It was larger than the one in Detroit (which is now closed) and full of shiny things I wanted lol. I'll be going back soon to get a Boheme. My inner engineer can't get enough of the awesome mechanics of that pen. I want to go play with one first though......

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