Made an order with jet pens last Friday with scheduled expected delivery of last Wednesday. USPS fumbled the ball and doesn't know where the package is. They suspect its still in San Jose. No biggie it happens. USPS told me to contact the sender and have them investigate it. Since Jetpens has no phone, I sent them an email letting them know the situation. No reply three days later.
I have no problem with not having customer service phone, but if thats you business model, you really need to answer your emails.
Needless to say, I filed an RMA for the order and plan on returning it. It was a gift and It won't make it here in time. Everything I ordered can be had off Amazon at the same price. So I will give them the business. I try to support the small business but its highly unlikely I will buy from jetpens again.
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