-
June 6th, 2014, 03:34 PM
#1
Junior Member
- Rep Power
- 0
My Positive Pilot/Namiki Pen Repair Experience.
About two months ago I picked up a pre-owned Namiki Falcon. After playing around with it for a bit I liked it and had fun writing with the semi flex but had on/off issues with ink flow. I tried flushing and using different inks to no avail. It got to the point where it had trouble keeping up even when it was not flexed. Soo I decided to send it in for service.
The reason I am writing this is because when I was contemplating sending my pen in for repair, I couldn't find much about people's experience with them. I read one not so good experience but that was it. So, with my fingers crossed, I hoped for the best and sent it in. I figured a barely working pen is only slightly better than a pen that might never come back.
I contacted Namiki customer service and they gave me instructions on sending it in. They told me there is a 3 week wait. (I figured that's a rough ballpark number they pulled out of thin air and that it'll be at least a month before I see the pen again)
Well three weeks later there it was, in my mailbox! Just as promised.
I open it up and there's the pen wrapped very well in bubble wrap and a sheet describing what was done to it.
They replaced both the feed and the nib (although I only asked for a feed replacement), and they took care of the scratches on the pen. Plus they added a new converter (although they took the old one I sent it in with (I know it's new because I take out the metal agitator)) and an extra black ink cartridge.
All that for no charge! (not including the ~$5 shipping to them)
I am very pleased with their service and a very happy customer.
-
The Following 7 Users Say Thank You to sbl212 For This Useful Post:
conib (June 6th, 2014), earthdawn (June 6th, 2014), ethernautrix (April 28th, 2015), Lady Onogaro (June 6th, 2014), Lunaelsol (February 8th, 2018), Marsilius (June 10th, 2014), mtnbiker62 (June 6th, 2014)
-
June 7th, 2014, 05:12 PM
#2
Junior Member
- Rep Power
- 0
Re: My Positive Pilot/Namiki Pen Repair Experience.
They were terrific when my twelve year old Vanishing Point malfunctioned and they fixed it.
-
-
April 27th, 2015, 11:54 PM
#3
Junior Member
- Rep Power
- 0
Re: My Positive Pilot/Namiki Pen Repair Experience.
I have one older than that that I just sold on eBay only to find out that it had a crack in the metal pocket clip. I took it back. Can you PM me the address for repair, and the phone number if you still have it?
-
-
February 8th, 2018, 11:51 AM
#4
Member
- Rep Power
- 8
Re: My Positive Pilot/Namiki Pen Repair Experience.
I would also appreciate the address for repairs, thank you!
-
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
Bookmarks