Quote Originally Posted by Jon Szanto View Post
Quote Originally Posted by purplepencils View Post
However, maybe "looking at it funny" was not the best way to go about things. He might have thought the OP was simply trying to cause trouble. In any case, it's best to be literal and clear when corresponding with a vendor about possible issues in the product.
This.

The one, true way you can come out smelling like roses in any kind of retail transaction dispute is put all emotion and drama aside, and speak in a calm and business-like manner. Especially in electronic communication, the need for leaving out any hint of irony, humor, sarcasm, etc is so important - unless the person knows you well, a phrase that would cause both of you to chuckle if you were eye-to-eye can easily be misconstrued. Be plain, speak facts, get stuff accomplished.
All I did was asking a question though. Beside that joke, the rest was pretty much courteous IMO. And seriously, should vendors be held up to the same standards as customers? I think not.