I recently purchased a brand new Omas 360 from a seller in Spain. Last friday when I received it I immediately noticed an issue which also seemed to affect the flow of the nib, so was not just visual, some shots I took right out of the packaging after tearing the seal with the Omas quality control signature:







I would not be oppose to just exchanging it, but would require paying the shipping cost back to Spain then a new one in replacement.

The retailer responded with :

Hello Karl.

Was talking with the boss and showing him the pics and said thats a problem on some new pen nibs, and it's easy to solve adjusting the tines. He said if you know anyone who knows to adjust it we pay you the cost of it.

Tell me if thats an option viable for you, thank you, and sorry for the inconveniences.

Best Regards.
So I'm wondering if anyone out there is familiar with Omas and has the tool(s) required for the removal of the modern nib units/collars and re-seating/checking the nib and reinstalling it.

This is the pen model in question (cartridge/converter): http://www.omas.com/creations-boutiq.../360-o03a0050/

I would do it myself, but the nib/feed is in there tight, and seems both the feed and collar are ebonite and would require a skilled hand to tackle.

Additional response shortly after.

Okay, he said its just open the tins, it's an easy adjust. Im sorry for
those problems.
I'm not sure how opening the tines would correct for misalignment, also it feels as if they're asking me to self-service the nib, which I believe would void the Omas warranty (but so would an 3rd party service provider who is not authorized, but least they would have less chance of breaking it then I would).