In Praise of Andre Mora of Mora Stylos

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I purchased a beautiful Oldwin pen in Tibaldi Impero celluloid from Andre Mora at the LA Pen Show earlier this year. Once home, I found that the pen had a minor issue that prevented it from writing the way I wanted. I wrote to Monsieur Mora and he immediately responded and requested I return the pen to him for corrective action.


I did so and was stunned when the pen returned to me in less than 14 days with a nice hand written note saying that Monsieur Mora had changed the feed and made sure the pen wrote well. Did it ever! I'm in love all over again - even more than the day I bought it!


14 days despite two way travel between Ohio, USA and Paris, France, two Customs agencies, etc. That is what I call REAL customer service! I am already looking forward to my next original Oldwin pen.


I'll contrast that with a different pen manufacturer I will leave unnamed. I ordered one of his very expensive Limited Edition pens at the LA Show in February, 2019 with expected delivery later that year. I paid a 50% deposit. In December I requested an update and was told March or April 2020. In April I requested an update and was told he wasn't able to make any promise of delivery. My subsequent email requests in July and August went unanswered. Now it is September, I have paid a deposit of well over $1000, have no promise of delivery, and can't even get a response.


Fortunately, some pen makers like Andre Mora provide excellent customer service. Kudos and my thanks to Monsieur Mora!