Great experience with Mr Pen

[Annie]

I bought a Parson's Essential some months ago. The nib was great but not right for me. I finally got around to ordering a new nib and even though it was way past the free nib exchange time frame, it was replaced with a nib of my choice at no charge. Not only that, the turn around time on getting the new nib was 1 day.

I have already dropped a note to them to thank them personally but I wanted to pass on my experience to all geeks. Faultless customer service seems to be standard. Very happy customer.