Both suggestions offered to you, whether to return the pen or to learn nib tuning are good ones.
Which way you go depends on how much time/effort you are willing to spend getting to know your pens.
If you return the pen, what about next time you receive another pen in other occasion and it's the same story?
Are you going to keep returning pens until you find one that is to your liking out of the box? Going this route, you may end up missing on pens that you could truly love with a little nib-tuning.
I am not excusing pen companies for being sloppy, but for some things, we as the owner of an *instrument*, would stand to benefit from a little tuning experience, so instead of being dismayed next time this happens again, we just tune the pen and in a way, we get to know it more.
Just an extra perspective for you to consider.
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